tabithasilva90

Q: Dell U2713HM not connecting to Mac Mini via displayport to mini displayport cable.

Hey guys,

 

I have a Mac Mini late 2012 model. I'm trying to get the full 2560x1440 resolution from Dell UltraSharp U2713HM display working, and am hopelessly failing.

 

I'm only able to obtain a max of 1920x1080 resolution by using using the DVI-D from the Dell into the HDMI to DVI adapted that came with the box.

 

All other posts with this issue state to use a Displayport to Mini displayport cable which I've also tried, but the Dell shows a "No Displayport Cable" message on screen. The only way I'm able to get the display working is with the DVI-D method. Help would be greatly appreciated!

 

Thanks,

Tab

Mac mini, OS X Mavericks (10.9.1)

Posted on Jan 8, 2014 10:08 PM

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Q: Dell U2713HM not connecting to Mac Mini via displayport to mini displayport cable.

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  • by lllaass,

    lllaass lllaass Jan 9, 2014 3:16 AM in response to tabithasilva90
    Level 10 (189,395 points)
    Desktops
    Jan 9, 2014 3:16 AM in response to tabithasilva90

    Maybe a bad cable, bad port on the Mini or bad port on the monitor. This

    Re: Mac Mini (2012) and Dell U2713HM monitor: which cable for full resolution?

    Shows it worked

  • by Fauril,

    Fauril Fauril Jan 10, 2014 7:37 AM in response to tabithasilva90
    Level 1 (0 points)
    Jan 10, 2014 7:37 AM in response to tabithasilva90

    Got the same problem BUT my U2713HM worked fine for weeks with 10.9 and 10.9.1 !!!!!!!

    And now nothing, the only way to use my DELL is to use the HDMI output and 1080i resolution. Screen is black "no signal detected" appears when plugged on the miniDP output.

     

    My miniDP to DP cable & my U2713HM work fine with a macbook under LION...

    And I have made a complete new installation of MAVERICKS 10.9.1

     

    very boring...

  • by alankstewart,

    alankstewart alankstewart Feb 10, 2014 12:35 PM in response to Fauril
    Level 1 (0 points)
    Feb 10, 2014 12:35 PM in response to Fauril

    Just got a U2713H and I also get the "No DisplayPort Cable" box floating around the screen with my new mid-2013 MacBook Air 11" using the miniDP to DP cable.  My son's 13" Air also doesn't work with the cable either. Tried two different mini DP to DP cables, so I don't believe the problem is with the Thunderbolt ports on the Macbooks or with the cables as both machines work wth either cable on my 2711.

     

    Would love some help here

    Thanks

  • by Fauril,

    Fauril Fauril Feb 11, 2014 12:13 PM in response to alankstewart
    Level 1 (0 points)
    Feb 11, 2014 12:13 PM in response to alankstewart

    Still the problem with my mini late 2012. But it works with thunderbolt cable on an Apple cinéma display...

    Checking with other miniDP to DP cable in progress.

    I'm afraid that it might be a problem with the U2713 itself: sometimes it works with some Apple computer, sometimes not with an other one.

    Very boring and for the moment im not sure where the problem is...

  • by alankstewart,

    alankstewart alankstewart Apr 16, 2014 5:22 PM in response to alankstewart
    Level 1 (0 points)
    Apr 16, 2014 5:22 PM in response to alankstewart

    I've resolved my issue with my mid 2013 MacBook Air and my new Dell U2713.

    Two things:

    1) I'm a bit of an idiot as I didn't realise that the U2713H had two sets of display connections - one for input and one for output. Without looking I was plugging the DP end of the cable into the output socket. Once plugged into the input screen worked great, except for fuzzy fonts, which was fixed by,

    2) Followed the instructions at http://embdev.net/topic/284710#3027030. Make sure you run the script in a terminal window displayed in the monitor itself.

     

    Alan

  • by Gabe S,

    Gabe S Gabe S Jun 8, 2014 9:46 PM in response to Fauril
    Level 1 (65 points)
    Jun 8, 2014 9:46 PM in response to Fauril

    Fauril, did you ever find a solution? I just got a 13" retina macbook pro and have the same monitor. It worked fine with my 2009 13" MBP over mini DP to DP connection but for some reason nothing happens when it's connected to the new computer. I'd love to hear if you fixed it.

  • by John Lockwood,

    John Lockwood John Lockwood Jun 9, 2014 2:32 AM in response to tabithasilva90
    Level 6 (9,349 points)
    Servers Enterprise
    Jun 9, 2014 2:32 AM in response to tabithasilva90

    I have a U2713h working fine with a Mac, I did have to 'assist' the user in getting it working. This model has both a Displayport socket and comes with a Displayport to Mini Displayport cable, and a Mini Displayport socket. These sockets are labelled differently in the on-screen menu, if you are using the Displayport socket with the Displayport to Mini Displayport cable you need to select the Displayport entry in the on-screen menu and not the Mini Displayport entry.

     

    Because the user was plugging a Mini Displayport plug in to the MacBook they had picked the wrong choice.

     

    Works fine with a 13" Retina MacBook Pro running Mavericks 10.9.3

  • by Gabe S,

    Gabe S Gabe S Jun 9, 2014 9:28 AM in response to John Lockwood
    Level 1 (65 points)
    Jun 9, 2014 9:28 AM in response to John Lockwood

    Hi John, thanks for the reply! My situation is slightly different since I have a U2713HM; it only has a full displayport output on the monitor and choices for VGA, DVI-D, HDMI, and Displayport on the OSD.

     

    I spent a couple hours chatting with Apple Support last night showing them what was wrong, trying it all again as a new user, resetting the SMC and NVRAM, and finally reinstalling the OS. No luck, plugging in the cable that works perfectly with my '09 MBP still tells the monitor to go to sleep and shows the 2550 x 1440 resolution on the built-in display for some reason. They told me that it's highly unusual and have escalated my case to engineering.

  • by boborg,

    boborg boborg Jul 29, 2014 1:02 AM in response to Gabe S
    Level 1 (0 points)
    Jul 29, 2014 1:02 AM in response to Gabe S

    I have a U2713HM and Macbook Pro late 2013. Just bought a Mini displayport - Displayport cable and not getting any signal detected when connected. The same both in Mavericks and Windows 8.1

  • by tentypes,

    tentypes tentypes Aug 20, 2014 3:49 AM in response to tabithasilva90
    Level 1 (0 points)
    Aug 20, 2014 3:49 AM in response to tabithasilva90

    I assume you guys hit the same issue that I did, that is that the monitor defaults to using the DVI input.

     

    The fix for this is to change it to HDMI input when using the HDMI cable.

     

    To do this, bring up the menu buttons by pressing one of the black buttons above the power button on the left. Then press:

    - Menu

    - Input Source

    - HDMI

    - Exit the menu selections.

     

    It will likely take you a few goes because the menu items are a bit tricky to navigate.

  • by David Losada,

    David Losada David Losada Dec 6, 2014 7:06 AM in response to tentypes
    Level 1 (18 points)
    Mac OS X
    Dec 6, 2014 7:06 AM in response to tentypes
  • by Solley,

    Solley Solley Apr 8, 2015 9:51 AM in response to alankstewart
    Level 1 (0 points)
    Apr 8, 2015 9:51 AM in response to alankstewart

    I'm trying to connect my new Dell U2713H to my MBPr early 2013 (runs Yosemite 10.10.2) using MiniDisplayPort-to-DisplayPort cable but I'm getting the floating msg on the Dell "No DVI-D cable. The display will go into Power Save Mode in 5 minutes." DP is plugged into the input DP port on the monitor.

    And of course power cable is plugged in as well. Do I miss something?




  • by lllaass,

    lllaass lllaass Apr 8, 2015 9:59 AM in response to Solley
    Level 10 (189,395 points)
    Desktops
    Apr 8, 2015 9:59 AM in response to Solley

    This is the Mac Mini forum. It appears you have a MacBook Pro. If so post here:

    MacBook Pro

     

    Alo, how did you "type" the body of the your post? I can only read it by selecting the text. Did you use a strange font color like one the is similar to the white background?

  • by John Lockwood,

    John Lockwood John Lockwood Apr 8, 2015 10:01 AM in response to Solley
    Level 6 (9,349 points)
    Servers Enterprise
    Apr 8, 2015 10:01 AM in response to Solley

    Solley wrote:

     

    I'm trying to connect my new Dell U2713H to my MBPr early 2013 (runs Yosemite 10.10.2) using MiniDisplayPort-to-DisplayPort cable but I'm getting the floating msg on the Dell "No DVI-D cable. The display will go into Power Save Mode in 5 minutes." DP is plugged into the input DP port on the monitor.And of course power cable is plugged in as well. Do I miss something?

    You probably need to press the buttons usually located in the bottom right corner of the screen to tell the screen to use the Displayport socket and not the DVI socket. It sounds like it is currently set to use the DVI socket which of course is not connected to your computer. As a result of not finding a computer attached to the DVI socket it then decides there is no point staying turned on and instead goes in to energy saver mode waiting for something to appear on the DVI socket.

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