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Keoghser
Level 1 (0 points)

Q: itunes shuts down when I start up itunes match

I've had itunes match on my computer for some time and I'm nearly finsihed the process of matching all my songs, with only about 300 left to be uploaded out of a total of 8000+. In the past few weeks, when I start up itunes on my computer I get the message "Please sign in again". When I sign in again and start up itunes match, I get the message "itunes has stopped working" and the program shuts down. itunes itself works fine, but the match function appears to have gone haywire. Help!

iTunes Match

Posted on Jan 9, 2014 4:11 AM

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Keoghser

Q: itunes shuts down when I start up itunes match

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  • by Jonhos,

    Jonhos Jonhos Jan 12, 2014 12:15 PM in response to Keoghser
    Level 1 (0 points)
    Jan 12, 2014 12:15 PM in response to Keoghser

    I have a very similar problem...

     

    I uploaded a similarly large volume of music to Itunes match a year or so ago and have been happily streaming it to multiple devices over this time.

     

    Recently I have tried to add some more music that I have ripped and is saved in the same music folder, however when I try to upload it to itunes Match I get the same error with "itunes has stopped working". I have tried many times to get around this - rebooting, signing out and back in to itunes etc but constantly get the same message.

     

    Very frustrating.

     

    Thankfully I can still access all my other matched music but if anyone has any ideas how to get around this error I would be very grateful.

     

    Best wishes,

     

    Jon

  • by Jonhos,

    Jonhos Jonhos Jan 13, 2014 11:59 AM in response to Keoghser
    Level 1 (0 points)
    Jan 13, 2014 11:59 AM in response to Keoghser

    Right, well after another evening of playing I have sort of resolved this issue...

     

    In one of the albums I was trying to upload I found a song with an error icon next to it (like the iTunes cloud icon but with an exclamation mark in the middle) hovering over the icon said there was an error in uploading this song or something to that effect.

     

    I deleted that song from iTunes completely (whilst retaining the original file) and tried to match again. It worked and all the other songs and albums were matched correctly.

     

    I haven't yet gone back to try to re-add it, I will in the near future and hopefully it will work then but for now my music collection (aside from that one song) is all present and correct.

     

    Hope that helps.

     

    Best wishes,

     

    Jon