Configurator 1.4.3 Inconsistent updates

Question

Configurator 1.4.3 Inconsistent updates

I'm the "ipad guy" in a middle/high school. Just pulled in 110 ipads for Seniors to update the OS, apps, etc. and have seen extraordinarily inconsistent results. I'm hoping someone can illuminate me - or at least point me to the right direction - espiecially since I have several VERY angry students who lost things like college essays.

[....and no backups, of course!]

Most of the ipads were on OS 7.0.x, but many were still on 6.x

I pulled in the iPads, hooked them up to the configurator, selected the apps to add, selected to update the OS, and hit refresh.

• Most ipads updated just fine.

• Several came back having been wiped - all personal data gone from the devices, and I had to go hrough the initial setup screens {Starting from the "Hello" all the way through network settings, iCloud backups, etc.}

I wish they HAD setup their iCloud backups - sadly, they hadn't.

• A few were wiped, put themselves into Recovery mode and need to be "reactivated" - and thus are not updateable using Configurator [according to Configurator]. Never mind, of course, that Configurator was used to set them up in the first place.

WHY the inconsistent operation, given the same procedures?

Any suggestions for avoiding this headache?

[These are all 16gb iPad 2s, BTW]

Configurator 1.4.3-OTHER

Posted on Jan 9, 2014 7:24 AM

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Answer 1

Jan 10, 2014 12:29 PM in response to tech-itunes-MDS

We are seeing this as well - spent 4+ hours on the phone with Apple and they refuse to acknowledge that it could be configurator...

I think it is a wifi issue, when it reboots it does not connect to the wifi. Then it just hangs around in "Waiting for iPad to be active". Interesting things is that when I open the iPad while it is waiting, the settings app is blank, so I can't make it connect manually either... I have had to stop the process, reboot the iPad, go through setup and manually connect to our wifi (wpa personal).

If you are putting on a wifi profile from configurator, I think (have not tested...) that creating a new profile in your 1.4.3 version might work and I would delete the old wifi profile (or forget the network).

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