Hi I wonder if you could please assist me. I tried the online 'contact us" I chose my iPad - but when I need to chose the second part - it does not give me any options - hence I cannot go further? My kindle does not want to open on my iPad. When I to

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mvonaulock Author

Level 1

4 points

Hi I wonder if you could please assist me. I tried the online 'contact us" I chose my iPad - but when I need to chose the second part - it does not give me any options - hence I cannot go further? My kindle does not want to open on my iPad. When I to

Hi

I wonder if you could please assist me. I tried the online 'contact us" I

chose my iPad - but when I need to chose the second part - it does not give

me any options - hence I cannot go further?

My kindle does not want to open on my iPad. When I touch it - a grey screen

with kindle written in the middle appear for a few seconds. Then goes away.

I have restarted the iPad - still the same? What else can I do?

Thanks

Maryna

iPad 2, iOS 7.0.4

Posted on Jan 9, 2014 9:16 AM

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Answer 1

King_Penguin

Level 10

334,144 points

Jan 9, 2014 9:21 AM in response to mvonaulock

Judging by the reviews of the current version of the Kindle app you aren't the only one haveing problems with it - it looks like Amazon need to fix something with the app.

Have you tried closing the Kindle app via the iPad's multitasking bar and seeing if it works when you re-open it ? Double-click the home button to open the taskbar, and then swipe or drag the Kindle app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.

You could also try deleting the app and redownloading it via the Purchased tab in the App Store app on it (you will then need to redownload your books in the app, assuming that it opens).

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