jwt643

Q: Mavericks Crashing on New MBP...

I continue to have my new MBP (15" late 2013) reboot.  I have explored the third party software and have not found anything that is documented as incompatible with Mavericks.  This is my first time having an issue like this since I converted to Macs 5 years ago.  That said, I am not familiar with the diagnostics or utilities that can allow me to troubleshoot crashes or run compatibility tests.  Any help would be greatly appreciated.

 

When Mavericks reboots, I find all of my apps re-open, and up to this point I have not lost any information.  However, I don't want to chance this and would like to get to the bottom of the issue.

 

Thanks in advance.

MacBook Pro 15"

Posted on Jan 9, 2014 11:30 AM

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Q: Mavericks Crashing on New MBP...

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  • by arthur,

    arthur arthur Jan 9, 2014 11:51 AM in response to jwt643
    Level 5 (5,193 points)
    iBooks
    Jan 9, 2014 11:51 AM in response to jwt643

    Sounds like kernel panics.

    It would help to give us more information. Etresoft: EtreCheck is a free app developed by one of the contributors to this forum which will generate a system report on your computer.

    If you can, download Etrecheck and post the report in a response here.

  • by Olav hv,

    Olav hv Olav hv Jan 9, 2014 12:05 PM in response to jwt643
    Level 1 (0 points)
    Jan 9, 2014 12:05 PM in response to jwt643

    You can try to repair disk in disk utility, but download Etrecheck too...

  • by jwt643,

    jwt643 jwt643 Jan 9, 2014 3:46 PM in response to jwt643
    Level 1 (0 points)
    Jan 9, 2014 3:46 PM in response to jwt643

    Here are the results - my apologies if I have posted too much:

     

    Hardware Information:

              MacBook Pro (Retina, 15-inch, Late 2013)

              MacBook Pro - model: MacBookPro11,3

              1 2.3 GHz Intel Core i7 CPU: 4 cores

              16 GB RAM

     

    Video Information:

              Intel Iris Pro - VRAM: 1024 MB

              NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software:

              OS X 10.9.1 (13B3116) - Uptime: 0 days 1:19:42

     

    Disk Information:

              APPLE SSD SM0512F disk0 : (500.28 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.42 GB (233.87 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

              Apple Internal Memory Card Reader

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              BUFFALO HD-PCTU2 1 TB

                        EFI (disk2s1) <not mounted>: 209.7 MB

                        Mac_External (disk2s2) /Volumes/Mac_External: 999.86 GB (727.17 GB free)

     

              Seagate  FreeAgent 1.5 TB

                        EFI (disk1s1) <not mounted>: 209.7 MB

                        WINDOWS (disk1s2) /Volumes/WINDOWS: 280.13 GB (2.44 GB free)

                        Mac_Storage (disk1s3) /Volumes/Mac_Storage: 50 GB (31.21 GB free)

                        Mac_Backup (disk1s4) /Volumes/Mac_Backup: 1.17 TB (658.89 GB free)

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.squirrels.driver.AirParrotSpeakers          (1.7 - SDK 10.7)

              com.squirrels.airparrot.framebuffer          (3 - SDK 10.7)

              com.Cvnt.nke          (2.2.3 - SDK 10.8)

              com.Cvnt.driver.CvntDriver          (2.2.3 - SDK 10.8)

              com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)

              com.shapeservices.msm.driver.MSMVideoDevice          (3.3.2 - SDK 10.6)

              com.LivestreamProcaster.driver.ProcasterAudioRedirector          (2.0.0 - SDK 10.0)

              com.shapeservices.msm.driver.MSMFramebuffer          (3.3.2 - SDK 10.6)

              com.paragon-software.filesystems.ntfs          (100)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

              [loaded] com.paragon.NTFS.notify.plist 3rd-Party support link

     

    Launch Daemons:

              [loaded] ag.shape.MSMToolHelper.plist 3rd-Party support link

              [loaded] com.adobe.fpsaud.plist 3rd-Party support link

              [loaded] com.adobe.SwitchBoard.plist 3rd-Party support link

              [loaded] com.barebones.authd.plist 3rd-Party support link

              [loaded] com.Cvnt.daemon.plist 3rd-Party support link

              [loaded] com.google.keystone.daemon.plist 3rd-Party support link

              [not loaded] com.logmein.logmeinblanker.plist 3rd-Party support link

              [loaded] com.logmein.logmeinserver.plist 3rd-Party support link

              [loaded] com.logmein.raupdate.plist 3rd-Party support link

              [loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

              [loaded] com.oracle.java.Helper-Tool.plist 3rd-Party support link

              [failed] com.sierrawireless.SierraReset.plist 3rd-Party support link

              [loaded] com.sierrawireless.SWoCMon.plist 3rd-Party support link

              [failed] com.vmware.launchd.vmware.plist 3rd-Party support link

              [loaded] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

              [loaded] com.Cvnt.start.plist 3rd-Party support link

              [loaded] com.google.keystone.agent.plist 3rd-Party support link

              [failed] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link

              [loaded] com.logmein.logmeingui.plist 3rd-Party support link

              [loaded] com.logmein.logmeinguiagent.plist 3rd-Party support link

              [not loaded] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link

              [loaded] com.oracle.java.Java-Updater.plist 3rd-Party support link

              [loaded] org.macosforge.xquartz.startx.plist 3rd-Party support link

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

              [loaded] com.adobe.ARM.[...].plist 3rd-Party support link

              [loaded] com.akamai.client.plist 3rd-Party support link

              [loaded] com.akamai.single-user-client.plist 3rd-Party support link

              [loaded] com.logos.LogosIndexer.plist 3rd-Party support link

              [loaded] com.spotify.webhelper.plist 3rd-Party support link

              [not loaded] com.zeobit.MacKeeper.Helper 3rd-Party support link

     

    User Login Items:

              Dropbox

              EyeTV Helper

              Printer Pro Desktop

     

    Internet Plug-ins:

              AmazonMP3DownloaderPlugin1017277: Version: Unknown

              Default Browser: Version: 537 - SDK 10.9

              AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link

              Flip4Mac WMV Plugin: Version: 2.4.1.4 3rd-Party support link

              Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link

              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

              DivXBrowserPlugin: Version: 1.4 3rd-Party support link

              LogMeIn: Version: 1.0.961 - SDK 10.7 3rd-Party support link

              Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

              iPhotoPhotocast: Version: 7.0 - SDK 10.8

              googletalkbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

              LogMeInSafari32: Version: 1.0.961 - SDK 10.7 3rd-Party support link

              AdobePDFViewer: Version: 10.1.1 3rd-Party support link

              QuickTime Plugin: Version: 7.7.3

              JavaAppletPlugin: Version: Java 7 Update 45 3rd-Party support link

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    User Internet Plug-ins:

              WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link

     

    3rd Party Preference Panes:

              Flash Player  3rd-Party support link

              Flip4Mac WMV  3rd-Party support link

              Java  3rd-Party support link

              Paragon NTFS for Mac ® OS X  3rd-Party support link

     

    Bad Fonts:

              None

     

    Old Applications:

              Microsoft Language Register:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link

                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

              EasyFind:          Version: 4.9 - SDK 10.5 3rd-Party support link

              Microsoft Communicator:          Version: 13.1.3 - SDK 10.5 3rd-Party support link

              Proclaim:          Version: 1.00.103 - SDK 10.5 3rd-Party support link

              /Applications/Microsoft Office 2011

                        Microsoft PowerPoint:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Excel:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Outlook:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Word:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Document Connection:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link

                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app

              /Applications/Microsoft Office 2011/Office

                        Microsoft Graph:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Database Utility:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Office Reminders:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Upload Center:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        My Day:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        SyncServicesAgent:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Open XML for Excel:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Alerts Daemon:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Database Daemon:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Chart Converter:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

                        Microsoft Clip Gallery:          Version: 14.2.5 - SDK 10.5 3rd-Party support link

              Wondershare Helper Compact:          Version: 2.2.5.6 - SDK 10.5 3rd-Party support link

                        /Applications/Wondershare Helper Compact/Wondershare Helper Compact.app

              dynamiclinkmediaserver:          Version: 6.0.1 - SDK 10.5 3rd-Party support link

                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app

              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link

                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

              /Library/Application Support/Microsoft/MERP2.0

                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link

                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link

              iSkysoft Helper Compact:          Version: 2.2.3.1 - SDK 10.5 3rd-Party support link

                        /Users/jwterrell/Library/Application Support/Helper/iSkysoft Helper Compact.app

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: ON

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 465.12 GB Disk used: 247.31 GB

              Destinations:

                        Mac_Backup [Local] (Last used)

                        Total size: 1 

                        Total number of backups: 25

                        Oldest backup: 2013-11-03 06:15:49 +0000

                        Last backup: 2014-01-09 23:21:41 +0000

                        Size of backup disk: Adequate

                                  Backup size 1  > (Disk used 247.31 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                  11%          Microsoft Outlook

                   8%          WindowServer

                   2%          EtreCheck

                   2%          hidd

                   0%          Calendar

     

    Top Processes by Memory:

              311 MB          WindowServer

              246 MB          Safari

              229 MB          mds_stores

              229 MB          Mail

              197 MB          Dock

     

    Virtual Memory Information:

              8.51 GB          Free RAM

              5.01 GB          Active RAM

              960 MB          Inactive RAM

              1.53 GB          Wired RAM

              990 MB          Page-ins

              0 B          Page-outs

  • by William Lloyd,

    William Lloyd William Lloyd Jan 9, 2014 3:56 PM in response to jwt643
    Level 7 (21,183 points)
    Jan 9, 2014 3:56 PM in response to jwt643

    That is a LOT of kernel extensions.  Odds that one of them is causing this problem: 98%+

     

              com.squirrels.driver.AirParrotSpeakers          (1.7 - SDK 10.7)

              com.squirrels.airparrot.framebuffer          (3 - SDK 10.7)

              com.Cvnt.nke          (2.2.3 - SDK 10.8)

              com.Cvnt.driver.CvntDriver          (2.2.3 - SDK 10.8)

              com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)

              com.shapeservices.msm.driver.MSMVideoDevice          (3.3.2 - SDK 10.6)

              com.LivestreamProcaster.driver.ProcasterAudioRedirector          (2.0.0 - SDK 10.0)

              com.shapeservices.msm.driver.MSMFramebuffer          (3.3.2 - SDK 10.6)

              com.paragon-software.filesystems.ntfs          (100)

  • by jwt643,

    jwt643 jwt643 Jan 9, 2014 6:51 PM in response to William Lloyd
    Level 1 (0 points)
    Jan 9, 2014 6:51 PM in response to William Lloyd

    Appreciate the feedback. Should know this but how do I go about removing the kernel extensions? Is that how you address this issue? Actually, what are kernel extensions?

     

    Thanks.

  • by arthur,Helpful

    arthur arthur Jan 10, 2014 6:11 AM in response to jwt643
    Level 5 (5,193 points)
    iBooks
    Jan 10, 2014 6:11 AM in response to jwt643

    The kernel is the innermost innards of OSX.

    Kernel extensions modify the kernel.

    There are two ways to get rid of them:

    1. figure out what the app is that installs the kernel extension, and uninstall the app. This is best done with an uninstaller from the developer. If there is no uninstaller, then a browser search may help, for example: "uninstall xxxx", where xxxx is the name of the app or the kernel extension. If you just try to pluck the kernel extension out of the folder where it lives, without removing the whole app, it can cause more problems. That's why it's best to uninstall the entire app. In some cases there may be no other app that is associated with the kernel extension, and in that case it's OK to just remove the kernel extension.  On the other hand, sometimes you can uninstall the app, but the kernel extension stays behind. Then you do have to go in and pluck it out.

    2. A clean install: back up your documents, erase your HD, and start over. Starts with a clean slate. Then you can just reinstall your apps one at a time, and only install the apps you absolutely need. In most cases, the problematic kernel extensions are from outdated, bad software that you probably don't need in the first place. If you do reinstall something, you would make sure that it is up-to-date and compatible with Mavericks. A clean install may be a better option if you are not very comfortable digging around in your Mac's system folders.

    In either case it is important to have a good backup before you start any of this, in case you run into a problem.

    If you want to do a clean reinstall let me know, I have additional sage advice for how to do that.

  • by jwt643,

    jwt643 jwt643 Jan 10, 2014 6:38 AM in response to arthur
    Level 1 (0 points)
    Jan 10, 2014 6:38 AM in response to arthur

    VERY helpful!  Thank you.

     

    Yes - I would love any sage advice you can pass along.  I was very familiar with the innerds of the Windows O/S and am learning about Mac OSX.  The system folders kind of scare me.  So, a clean reinstall may be the best route for me...

  • by arthur,

    arthur arthur Jan 10, 2014 7:14 AM in response to jwt643
    Level 5 (5,193 points)
    iBooks
    Jan 10, 2014 7:14 AM in response to jwt643

    I was kidding about the sageness of the advice. Probably not all that sage.

    Here’s what I did recently for a clean install:

    1. Make a list of all the apps on your computer that you want to keep.
      1. This is probably the most important step. A minimalist approach to software seems to work well for me, and trying to stick with Apple apps.  I try to avoid third party software if it requires me to restart the computer after the installation. That means it's modifying OSX, and probably not in a good way.
      2. Avoid junk that
        1. duplicates functions your mac already comes with.
          1. examples: Adobe reader, browsers other than Safari
        2. purports to “clean”, “monitor” , “optimize”, “defragment”, or “protect” your mac.
        3. just wastes time by modifying the GUI
    2. write down important passwords like
      1. Apple ID
      2. mail account settings
      3. network settings
      4. other passwords
        1. If you have your Safari passwords backed up in iCloud keychain, then that should work.
        2. if you have some other password app, like LastPass or 1Password, then there should be a way for you to export or download a database of the passwords, and then back that up somewhere.
    3. do a complete time machine backup on an external drive.
    4. reinstall mavericks:
      1. download the mavericks installer again
      2. make a usb flash drive installer with diskmaker X DiskMaker X (formerly Lion DiskMaker) and an 8GB flash drive
      3. boot from the USB flash drive installer
      4. erase your HD completely and reinstall Mavericks with the USB flash drive installer
      5. recreate your mail accounts and network settings
      6. move your documents over from Time Machine. Don’t move any system files over, and don't backup from "migration".
      7. Reinstall your apps from known good installers, like installer disks, or newly downloaded installers. Make sure what you install is compatible with Mavericks.
      8. This can get confusing, especially the first time, so you might want to keep a log, and just jot down what you are doing and each thing you are installing.
    5. If you are a computer nerd or nerdette and you have a free weekend, it’s fun.
  • by jwt643,

    jwt643 jwt643 Feb 3, 2014 7:00 PM in response to arthur
    Level 1 (0 points)
    Feb 3, 2014 7:00 PM in response to arthur

    Okay, so I just spent all day working on a clean install and only installing Apple-approved software that is documented to be supported on Mavericks.  And...

     

    The system has rebooted twice!!!!  Are you kidding me?!?!

     

    This is the message I have gotten both times...

     

    Crash.jpg

    What in the world?!?!

     

    Okay...now that I have let off that steam - just a little frustrated that a $3,000 investment has me experiencing the same symptoms that caused me to leave Windows world! - I am sure there must be an explanation.

     

    Any assistance you Mac veterans can provide would be greatly appreciated!

  • by jwt643,

    jwt643 jwt643 Feb 7, 2014 6:35 AM in response to jwt643
    Level 1 (0 points)
    Feb 7, 2014 6:35 AM in response to jwt643

    UPDATE: 

     

    Have had 2 calls with Apple Support.  They walked me through SMC (?) reset and PRAM reset as well.  We booted in safe mode and tried to recreate the issue - no luck because it happens only randomly when in "standby" or "sleep" mode.  We also removed the setting "put hard disks to sleep" for both battery and power. 

     

    This morning it restarted twice while in a meeting! 

     

    Next step according to Apple Support is to take it in to the Genius Bar.  Will do that Monday.

     

    Just having a hard time wrapping my mind around how this could be a lemon!  Especially with very few "moving parts" like SATA HDD. 

     

    By the way, the Apple guy said that migrating from a previous OS shouldn't cause any issues.  I am stumped!  Will update on the findings Monday...

  • by DocJekl,

    DocJekl DocJekl Feb 18, 2014 9:06 AM in response to jwt643
    Level 1 (5 points)
    Feb 18, 2014 9:06 AM in response to jwt643

    I have a Genius appt today for this issue too. I've been a Mac Owner since 1989 and never saw an issue like this upon migrating to a new Mac. 

     

    I've spent a week removing old software that I thought was the culprit, or updating software to the latest.  I went from OSX 1.8.5 and a flawlessly running 2012 retina Macbook that I gave to my son, to a new 15" retina that came with Mavericks on it, so I had no choice but to update and migrate.

  • by DocJekl,

    DocJekl DocJekl Feb 18, 2014 10:49 AM in response to DocJekl
    Level 1 (5 points)
    Feb 18, 2014 10:49 AM in response to DocJekl

    I do have many KERNEL extenstions, but most were current when I kept getting the Sleep Wake Failures which reboots the Mac and I find that I'm logged out randomly 5-6x a day:

     

    I just updated AirPhonesSpeakers a few minutes ago (had to removed old one first, then patch new)

    AVExVideo and AVExFramebuffer were current for airdisplay (installed over the old one long ago, but I removed it and re-installed fresh just now)

    LogMeInSoundDriver was updated on the 16th (installed over the old one)

    Soundflower was updated around the 16th (installed over the old one)

    Parallels was updated around the 12th (but installed over the old one)

    com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) - NO IDEA WHAT THIS IS

    com.paceap.kext.pacesupport.snowleopard (5.7.2) - NO IDEA

     

     

    EtreCheck

     

    Hardware Information:

              MacBook Pro (Retina, 15-inch, Late 2013)

              MacBook Pro - model: MacBookPro11,3

              1 2.6 GHz Intel Core i7 CPU: 4 cores

              16 GB RAM

     

    Video Information:

              Intel Iris Pro - VRAM: 1024 MB

              NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software:

              OS X 10.9.1 (13B3116) - Uptime: 0 days 0:25:41

     

    Disk Information:

              APPLE SSD SM1024F disk0 : (1 TB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 919.7 GB (130.59 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

                        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 80 GB (33.28 GB free)

     

    USB Information:

              Apple Internal Memory Card Reader 63.86 GB

                        EFI (disk1s1) <not mounted>: 209.7 MB

                        disk1s2 (disk1s2) <not mounted>: 63.52 GB

                        Boot OS X (disk1s3) <not mounted>: 134.2 MB

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.smashart.driver.AirPhonesSpeakers          (1.0 - SDK 10.7)

              com.avatron.AVExVideo          (1.7 - SDK 10.8)

              com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)

              com.Cycling74.driver.Soundflower          (1.5.3 - SDK 10.6)

              com.quark.driver.Tether64          (1.1.0d3 - SDK 10.6)

              com.avatron.AVExFramebuffer          (1.7 - SDK 10.8)

              com.parallels.virtualsound          (1.0 18)

              com.paceap.kext.pacesupport.snowleopard          (5.7.2)

     

    Startup Items:

              HP IO: Path: /Library/StartupItems/HP IO

              MissingSyncListener: Path: /Library/StartupItems/MissingSyncListener

              PACESupport: Path: /Library/StartupItems/PACESupport

              ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [System] com.adobe.fpsaud.plist 3rd-Party support link

              [System] com.elgato.EyeConnect.plist 3rd-Party support link

              [System] com.google.keystone.daemon.plist 3rd-Party support link

              [System] com.hidden.daemon.plist 3rd-Party support link

              [System] com.insynchq.insync.daemon.plist 3rd-Party support link

              [System] com.intego.BackupAssistant.daemon.plist 3rd-Party support link

              [System] com.logmein.logmeinblanker.plist 3rd-Party support link

              [System] com.logmein.logmeinserver.plist 3rd-Party support link

              [System] com.memeo.Memeod.plist 3rd-Party support link

              [invalid] com.oracle.java.Helper-Tool.plist

              [System] com.paceap.eden.licensed.plist 3rd-Party support link

              [System] com.parallels.mobile.dispatcher.launchdaemon.plist 3rd-Party support link

              [System] com.parallels.mobile.kextloader.launchdaemon.plist 3rd-Party support link

              [System] com.tether.plist 3rd-Party support link

              [System] hdapm.plist 3rd-Party support link

              [System] PACESupport.plist 3rd-Party support link

     

    Launch Agents:

              [System] com.google.keystone.agent.plist 3rd-Party support link

              [System] com.intego.backupassistant.agent.plist 3rd-Party support link

              [System] com.logmein.logmeingui.plist 3rd-Party support link

              [System] com.logmein.logmeinguiagent.plist 3rd-Party support link

              [System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link

              [invalid] com.oracle.java.Java-Updater.plist

              [System] com.parallels.mobile.prl_deskctl_agent.launchagent.plist 3rd-Party support link

              [System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link

     

    User Launch Agents:

              [not loaded] .dat018c.000 (hidden)

                        /Applications/Google Chrome.app/Contents/Versions/18.0.1025.168/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service

              [not loaded] .dat0198.000 (hidden)

                        /Applications/Google Chrome.app/Contents/Versions/18.0.1025.168/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service

              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

              [not loaded] com.google.Chrome.framework.plist 3rd-Party support link

              [not loaded] com.parallels.mobile.startgui.launchagent.plist 3rd-Party support link

     

    User Login Items:

              System Events

              AirPort Base Station Agent

              SoundSource

              LaCie Network Assistant

              Rogue Amoeba Schedule Helper

              SpeechSynthesisServer

              Google Drive

              Dropbox

              EyeTV Helper

              Air Display Host

              HP Scheduler

     

    Internet Plug-ins:

              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

              AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link

              Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

              iLokClientHelper: Version: 3.4 3rd-Party support link

              AdobePDFViewer: Version: 10.1.9 3rd-Party support link

              LogMeInSafari32: Version: 1.0.935 - SDK 10.7 3rd-Party support link

              googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

              iPhotoPhotocast: Version: 7.0

              RealPlayer Plugin: Version: (null) 3rd-Party support link

              QuickTime Plugin: Version: 7.7.3

              FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link

              AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link

              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

              DivXBrowserPlugin: Version: 1.3 3rd-Party support link

              Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

              LogMeIn: Version: 1.0.935 - SDK 10.7 3rd-Party support link

              Google Earth Web Plug-in: Version: 5.1 3rd-Party support link

              Default Browser: Version: 537 - SDK 10.9

              Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 3rd-Party support link

              o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link

              ContentUploaderPlugin: Version: 1.0 3rd-Party support link

              OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              InstantOn: Version: 7.1.2 - SDK 10.8 3rd-Party support link

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    3rd Party Preference Panes:

              Flash Player  3rd-Party support link

              Flip4Mac WMV  3rd-Party support link

              Growl  3rd-Party support link

              MusicManager  3rd-Party support link

              Perian  3rd-Party support link

              Web Sharing  3rd-Party support link

     

    Bad Fonts:

              None

     

    Old Applications:

              /Library/Application Support/Microsoft/MERP2.0

                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link

                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link

              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link

                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

              PwnageTool 5:          Version: 5.0.1 - SDK 10.4 3rd-Party support link

                        /Users/[redacted]/Documents/iPhone Jailbreak/PwnageTool and IPSW/Current/PwnageTool 5.01.app

              Amarra Remote:          Version: 1.0 - SDK 10.4 3rd-Party support link

                        /Applications/Amarra 2.5/Extras/Amarra Remote.app

              /Users/[redacted]/Documents/iPhone Jailbreak/PwnageTool and IPSW/PwnageTools

                        PwnageTool 4.3:          Version: 4.3.3 - SDK 10.4 3rd-Party support link

                        PwnageTool 4.3.3:          Version: 4.3.3.1 - SDK 10.4 3rd-Party support link

                        PwnageTool 5:          Version: 5.0.1 - SDK 10.4 3rd-Party support link

              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link

                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

              /Applications/iWork '09

              Tether:          Version: 2.1.0.3 - SDK 10.4 3rd-Party support link

              Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link

              SuperDuper!:          Version: 2.7.1 - SDK 10.4 3rd-Party support link

              LaCie Network Assistant:          Version: 1.5.7 - SDK 10.5 3rd-Party support link

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: ON

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 856.53 GB Disk used: 734.91 GB

              Destinations:

                        Time Machine Seagate [Local]

                        Total size: 930.90 GB

                        Total number of backups: 3

                        Oldest backup: 2014-02-12 14:31:26 +0000

                        Last backup: 2014-02-17 21:41:53 +0000

                        Size of backup disk: Too small

                                  Backup size 930.90 GB < (Disk used 734.91 GB X 3)

                        2TB 7195405437 [Local] (Last used)

                        Total size: 2 

                        Total number of backups: 12

                        Oldest backup: 2014-02-16 17:51:56 +0000

                        Last backup: 2014-02-18 16:44:36 +0000

                        Size of backup disk: Too small

                                  Backup size 2  < (Disk used 734.91 GB X 3)

              Time Machine details may not be accurate.

              All volumes being backed up may not be listed.

     

    Top Processes by CPU:

                  18%          WindowServer

                  17%          Finder

                   2%          hidd

                   1%          EtreCheck

                   0%          Google Drive

     

    Top Processes by Memory:

              705 MB          Finder

              311 MB          mds_stores

              279 MB          com.apple.IconServicesAgent

              213 MB          Safari

              164 MB          Dock

     

    Virtual Memory Information:

              9.42 GB          Free RAM

              4.40 GB          Active RAM

              569 MB          Inactive RAM

              1.62 GB          Wired RAM

              1.87 GB          Page-ins

              0 B          Page-outs

  • by DocJekl,

    DocJekl DocJekl Feb 18, 2014 9:44 PM in response to jwt643
    Level 1 (5 points)
    Feb 18, 2014 9:44 PM in response to jwt643

    I went to the Genius Bar today because of the Sleep Wake Failures which didn't start until 5 days after I'd first set up my refurbished macbook Pro 15" retina. 

     

    They said they were likely caused by failing hardware - on the diagnostics I had multiple sensors failing, so they replaced the Mac. I paid the extra $300 to get one that wasn't refurbished.

     

    I'm setting everything up again tonight.  If the problems come back since I'm migrating onto Mavericks, I'll wipe it and copy my 10.8.5 Clone that I made on 2/6/14 back onto the computer, then reinstall the recovery partition, and leave Mountain Lion for a while. I'm not sure Mavericks was ready 4 months ago, let alone now.

     

    Any changes I made to my data are saved in the iCloud and Dropbox, so I won't lose anything. Reinstalling BootCamp and Windows 7 Ultimate with 198 updates due for SP1, then apps & data will be a bigger PITA.

  • by jwt643,

    jwt643 jwt643 Feb 19, 2014 7:44 AM in response to DocJekl
    Level 1 (0 points)
    Feb 19, 2014 7:44 AM in response to DocJekl

    DocJekl,

     

    I'm sorry you have had the same problem, but I am glad to know it is not just me!  I have been a Windows user up to 2006 and have LOVED the conversion...until this.  I'll be curious to see what you find out with your new one.

     

    My issue persists.  Yesterday, within the span of 5 minutes, it rebooted 3 times!

     

    I read some other threads regarding USB peripherals and/or Time Machine backups.  I have a Time Machine external that may be causing an issue. 

     

    Has anyone found this to be the cause of Sleep/Wake failures?

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