HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software
kennyc57
Level 1 (0 points)

Q: ERROW 2001 WHAT CAUSES THIS

iphone 4 verizon i try to restore it and it keeps giveing me this errow code-2001 can any one help

iPhone 4, iOS 7.0.4

Posted on Jan 9, 2014 2:18 PM

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kennyc57

Q: ERROW 2001 WHAT CAUSES THIS

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  • by matt00,

    matt00 Jan 11, 2014 6:13 AM in response to kennyc57
    Level 5 (4,015 points)
    Jan 11, 2014 6:13 AM in response to kennyc57

    Hey kennyc57,

     

     

    Thanks for the question. The following article outlines the error you are receiving, and a potential resolution:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/TS3694

     

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, thentroubleshooting your security software.

     

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

     

    To narrow down the issue, you can also change up your hardware:

     

    - Use another USB cable.

    - Plug your cable into a different USB port on your computer.

    - Try a different dock connector (or no dock).

    - Add (or remove) a USB hub between your device and computer.

    - Connect your computer directly to your Internet source, with no routers, hubs, or switches.

     

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

     

    Thanks,

     

    Matt M.