@lvinobbes

Q: OSX Mavericks Appstore signin problems

Cannot sign in to Appstore after OSX Mavericks update. The prompt window asking for username and password is stuck in a loop.

MacBook Air, OS X Mavericks (10.9)

Posted on Jan 10, 2014 1:33 AM

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Q: OSX Mavericks Appstore signin problems

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  • by ariel s,

    ariel s ariel s Jan 12, 2014 2:21 PM in response to @lvinobbes
    Level 4 (1,702 points)
    Jan 12, 2014 2:21 PM in response to @lvinobbes

    Hi @lvinobbes,

     

    Thanks for using Apple Support Communities.  If you're in a continuous username and password loop when trying to use the Mac App Store, I would recommend force quitting the Mac App store, and if that doesn't help restarting your computer as well:

     

    OS X: How to quit an unresponsive application using Force Quit

    http://support.apple.com/kb/ht3411

     

    OS X Mavericks: Restart your Mac

    http://support.apple.com/kb/PH14022

     

    Cheers,

    - Ari

  • by @lvinobbes,

    @lvinobbes @lvinobbes Jan 12, 2014 4:26 PM in response to ariel s
    Level 1 (0 points)
    Jan 12, 2014 4:26 PM in response to ariel s

    Tried both. Doesn't help :/

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jan 12, 2014 5:37 PM in response to @lvinobbes
    Level 5 (5,758 points)
    Mac OS X
    Jan 12, 2014 5:37 PM in response to @lvinobbes

    It's possible #1 will do the trick, but you might need to do the additional steps in Keychain access.

     

    1.  Delete the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db. These can be found using Finder’s Go >; Go To Folder menu (Cmd + Shift + G). This resets the cache of accepted certificates in the system. It doesn’t remove them, it just forces the system to rebuild the caches upon restart.

     

    2.  Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.

     

    Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.

     

    (Note: I had to toggle the settings before it would stick)

     

    Restart your system.

  • by @lvinobbes,

    @lvinobbes @lvinobbes Jan 13, 2014 8:22 PM in response to dianeoforegon
    Level 1 (0 points)
    Jan 13, 2014 8:22 PM in response to dianeoforegon

    There are no blue + symbols as you specified.

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jan 14, 2014 2:46 PM in response to @lvinobbes
    Level 5 (5,758 points)
    Mac OS X
    Jan 14, 2014 2:46 PM in response to @lvinobbes

    I used these steps prior to Mavericks. It's possible they did something differently in Mavericks. I'm only seeing one certificate in my keychain for my domain.

     

    certificate.png

     

    If you log into a new User, can you access the App Store? You can use your Apple ID in the new User.

     

    CREATE A NEW USER

     

     

    Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching.

     

     

    Another test would be to create a new Keychain. http://support.apple.com/kb/TS1544

  • by tejasvedas,

    tejasvedas tejasvedas Jan 16, 2014 4:46 AM in response to @lvinobbes
    Level 1 (0 points)
    Jan 16, 2014 4:46 AM in response to @lvinobbes

    I faced the same problem when I used HTTPS and SOCKS proxy.Try to bypass it,it worked for me.If you cant bypass the proxy,you wil have to connect to another network in order to use the store.

  • by socokid,

    socokid socokid Jan 28, 2014 2:23 PM in response to @lvinobbes
    Level 4 (3,145 points)
    Jan 28, 2014 2:23 PM in response to @lvinobbes

    Delete this message please.