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Jan 10, 2014 6:41 AM in response to Sonya413by varjak paw,You are not contacting the iTunes Store when you post in the Communities. These are user-to-user support forums. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to contact the iTunes Store.
BTW, this forum is for questions from people managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. Normally you will get the quickest and most applicable responses if you ask your questions in the general iTunes forums.
Regards.