HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
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Q: Mixed up iCloud and Apple ID user names/passwords

My daughter and I had been sharing iCloud for our phones.  I created a new email account for her and told her to set up her own iCloud on her phone. I told her to delete the account  (mine) listed on her phone and then to go back in and create a new account. I have no idea what she did. She seems to have changed my account to her email address. I thought I finally had it figured out after going back and forth in emails because it didn't recognize my password. Changed the password, I can get on and when I go to manage storage, it just shows my phone...and 5gb of storage even though I pay for 10 extra and it always shows 15gb. Is all the information now on her phone?  This is so frustrating. When I went on iCloud I checked and my email address is the only one listed. However, when I tried to create a new apple id using her new email address it said that the id already existed, which I'm sure it does- with all of my information. She, even though she created the stupid thing 20 minutes ago, "can't remember her password."  UGH.  Any ideas?

iPhone 4, iOS 6.1

Posted on Jan 10, 2014 10:15 AM

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Q: Mixed up iCloud and Apple ID user names/passwords

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