Previous 1 11 12 13 14 15 Next 497 Replies Latest reply: Oct 13, 2006 7:23 AM by mdevivo Go to original post
  • joseotaviorf Level 1 Level 1 (0 points)
    I couldn't read every post, because there are too many of them, but there is one point nobody seems to know.
    I can say with certanty that the shutdown problem is hardware related.
    Not only it happens to Mac OS 10.4.6 and .7, as it also happens to Windows and Linux installed in a Macbook. I've been using them because I am a developer and I needed too (although I must say I love Mac OS).
    I haven't seen any post at any forum that I have searched in Google saying this, but it also happens to those OSes.
    I just think I'm really f... up because I bought my Macbook from Amazon and I live in Brazil. It will take much time for me to repair it, because the peaces are imported. And I might not be that lucky and changing the logical board might not do the trick.
  • joseotaviorf Level 1 Level 1 (0 points)
    Ooooh, I almost forgot!!! Did I mention that my Macbook had a shutdown DURING the SMC firmware update? I guess I need lots of prayers!
    Yes, it shows me it is the latest update now, but should I believe it is OK? I can't reset it nor reinstall the update.
  • Shauna Blair Level 1 Level 1 (20 points)
    Just thought I'd add a positive post to this thread and say that a month after repair for random shutdowns, my MacBook is still running like a charm (knock on wood). Now, they did replace a lot more than the logic board, so I am not sure what parts being replaced really did the trick. Good luck to anyone with their MacBooks in repair. I know it's a pain in the rear, but they're so worth it!
  • evillan Level 1 Level 1 (55 points)
    GuyKuo, great work. Just two more things: in my case, RSD have happened only with the computer is cold, after a full night for instance, and when turning it on, not waking it up from sleep. I haven't turned it off since Saturday morning, and although I got a kernel panic (apparently the USB modem got crazy with line noise) it hasn't shut down again. Neither the PRAM reset or the firmware update have made much difference.

    The other thing: the log consistently reports a -82 message when shutting down. Some other fellow "sufferers" have reported a -72, and my impression is that the -72 are related to warm conditions, but I may be way out.


    MacBook 2.0 White   Mac OS X (10.4.7)  
  • itsdavidoz Level 1 Level 1 (10 points)
    Wow! guykou, that was even more informative than what the guys at the apple store had given me. Thank you for the post!

    My macbook's MLB is being replaced and after reading your post, it looks like it may or may not solve the RSD issue.

    All I know is I will keep complaining and fighting with apple until I am sure that this RSD issue is resolved!
  • pauldy Level 1 Level 1 (85 points)
    the update was wierd it only goes about 70% then reboots. Your probab ly fine I saw this on 3 differnt MacBooks including mine.
  • Lex Zanen Level 1 Level 1 (5 points)
    My shutdown problem is getting worse. I start up in 1,0GHz mode and when heated up, I used to let the machine sleep and wake up again for the full speed but that doesn't work anymore. After awakening with the temerature stil on about 50 degr C it also shuts down. Most of the time immediately, sometimes after a while.
    So my MacBook now has become useless at normal speed.
    I'd thought I'd wait for a fimware update and/or a real hardware solution from Apple, but in the state it has now become I want to bring it in for repair.
    I heard a rumour that Apple has come with a new and working motherboard.
    Can anyone confirm this?
  • Steven White Level 1 Level 1 (5 points)
    Thanks, Guykuo.

    I started having the random shutdown problem yesterday afternoon. I reset the PMU, then started having the colored lines on boot problem. The fix about resetting the PRAM, then changing the screen resolution has worked.
  • fghdfgh Level 1 Level 1 (0 points)
    Hi,

    question: is anyone out there with a week 30+ MacBook, who experiences the issue ?

    I have a 4H31 serial # unit and have not yet experienced the shutdown issue - only had it for 5 days and used it for three though, so not enough usage time to make any claims yet.

    Regards,

    Woelund
  • Bocha Level 1 Level 1 (0 points)
    On the 28/8/06 I handed in my Black Macbook to Next Byte (Apple reseller and repair centre) in Broadway Sydney, they changed the logic board and messaged me today on the 31/8/06 that it was ready for pick up. I went into the the Next Byte store on Glebe Point Rd and they handed me my “repaired” MacBook. I opened it in the store and turned it on. I tested it in the store by opening 3-4 avi movies I had on my HDD and what do you know?? IT SHUT DOWN AGAIN!!! I showed the apple sale consultant and he wasn't impressed...I then restarted and performed the xterm "yes >/dev/null &" test. It was performing well, but I was skeptical because I thought I may have pressed the power button too long causing the processor to be capped at 1GHz. So I shut it down without any problems. Then I went to restart it and it wouldn't go passed the initial grey screen, after a while it starting having different coloured vertical lines and this is the current state of every restart…

    The Sales guys were very nice, understanding and helpful. They said I should get it replaced but as I hadn’t bought it from that store they couldn't replace it so I had to call Apple customer care and sort it out with them.

    I called apple care and spoke with a tech support guy for a bit and was then passed on to a customer care rep who heard my story, gave me a new case number and instructions to take it back to the repair store with orders that the tech diagnostic guy should call him with the details....

    I requested a replacement but he said that he couldn't authorise that now because it must go through more diagnostics before he can pass it on for replacement approval...

    So here begins week 2 without my computer and 5 days away from my thesis draft due date...

    By the way, do any NSW Australians know how the consumer protection laws are applicible in this situation? When I was speaking with the customer care rep, I said that by law I'm entiled to a refund and he said that isn't true. But from reading

    http://www.fairtrading.nsw.gov.au/shopping/refundsrepairs.html

    I'm not sure if he's right because of some loop holes...Any ideas??
  • FFSantos Level 1 Level 1 (80 points)
    Hi Bocha! your repair is too quick, i just sent mine today at a different apple reseller and they told me to wait for 10 business days. oh well. im too tired already to be angry.

    i read the dept of fair trading. i cannot see any loop hole considering our case. if you decided to push thru with it, please let us know. it will be very helpful to fellow australians here having the same scenario.

    thanks!
  • FFSantos Level 1 Level 1 (80 points)
    mine is week 31. i have the rsd. open the terminal, type "yes > /dev/null" without the quotes.

    wait for 10 mins, if it doesnt shut down, you have a higher chance that your computer is not infected. keep your fingers crossed.
  • pedropablo Level 1 Level 1 (10 points)
    It's been two week since the replacing of the logic board, I can say that I have had no random shutdowns.

    The combination of the new logic board + the firmware upgrade have done the trick. Much cooler computer and the fan comes up more often than it did before.

    I was able now to install "windows/boot camp" in a 5Gb partition and it works perfectly too. The fan also runs a lot on windows and it also keeps cool, I've run an app in windows and the temp is very similar to what core duo temp reports in OS X. In windows the computer goes also goes to sleep too ok.

    Saludos,
    Pedro
  • John Pettit Level 1 Level 1 (100 points)
    On the 28/8/06 I handed in my Black Macbook to Next
    Byte (Apple reseller and repair centre) in Broadway
    Sydney, they changed the logic board and messaged me
    today on the 31/8/06 that it was ready for pick up. I
    went into the the Next Byte store on Glebe Point Rd
    and they handed me my “repaired” MacBook. I opened it
    in the store and turned it on. I tested it in the
    store by opening 3-4 avi movies I had on my HDD and
    what do you know?? IT SHUT DOWN AGAIN!!! I showed the
    apple sale consultant and he wasn't impressed...I
    then restarted and performed the xterm "yes
    /dev/null &" test. It was performing well, but I was

    skeptical because I thought I may have pressed the
    power button too long causing the processor to be
    capped at 1GHz. So I shut it down without any
    problems. Then I went to restart it and it wouldn't
    go passed the initial grey screen, after a while it
    starting having different coloured vertical lines and
    this is the current state of every restart…

    The Sales guys were very nice, understanding and
    helpful. They said I should get it replaced but as I
    hadn’t bought it from that store they couldn't
    replace it so I had to call Apple customer care and
    sort it out with them.

    I called apple care and spoke with a tech support guy
    for a bit and was then passed on to a customer care
    rep who heard my story, gave me a new case number and
    instructions to take it back to the repair store with
    orders that the tech diagnostic guy should call him
    with the details....

    I requested a replacement but he said that he
    couldn't authorise that now because it must go
    through more diagnostics before he can pass it on for
    replacement approval...

    So here begins week 2 without my computer and 5 days
    away from my thesis draft due date...

    By the way, do any NSW Australians know how the
    consumer protection laws are applicible in this
    situation? When I was speaking with the customer care
    rep, I said that by law I'm entiled to a refund and
    he said that isn't true. But from reading

    http://www.fairtrading.nsw.gov.au/shopping/refundsrepa
    irs.html

    I'm not sure if he's right because of some loop
    holes...Any ideas??


    you may not be entitled immediately:

    "Consumers and traders may negotiate other solutions such as a repair or replacement but under these circumstances a consumer has a legal right to cancel a contract (rescind) and receive a refund if there is a breach of that contract.

    Where a dispute arises between a consumer and a trader, the Office of Fair Trading can negotiate with the parties to achieve an acceptable solution. However, Fair Trading is unable to direct the parties to a particular course of action. Only a court or tribunal is empowered to make a determination in such circumstances."

    Apple could attempt to negotitate a repair or replacement, and if you disagree it would be sent to arbitration. Even if that fails you would have to take it to court to enforce you refund. It could be a long and expensive road to get a refund if Apple insists on the repair route.
  • Bocha Level 1 Level 1 (0 points)
    Hmmmm interesting,

    But LEGALLY I'm in the right aren't I? I mean I would hate to have to take anyone to court let alone a multi-national....I would be happy with a replacement...
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