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  • skaggsjw Level 1 Level 1 (0 points)
    Well I'm not happy to say that I am now experiencing the RSD problem. I've had my Macbook since Father's day and am just now having the problem. I know mine isn't heat related b/c it has happens shortly after coming up from a reboot or from sleep. My shutdowns have happened so far during videochats or when I'm watching a video. It's pretty predictable now. Sigh....
  • graficdasign Level 1 Level 1 (0 points)
    "Prost" from Hamburg to Munic. For those of you who are tough enough to open the mb and solve the insulation-prob by themself here´s a how-to-open-a-mac-book-link. http://www.ifixit.com/Guide/86.9.0.html

    Finally light at the end of the tunnel? Or just another train coming towards me? Keep fingers crossed, cheers!
  • indymacaddict Level 1 Level 1 (50 points)
    I must now add my MacBook to the list. My MacBook is an 80 day old, week 16 build all stock model, besides the ram I added after purchase. All was well until a few days ago when it suddenly shut down while converting video in quicktime. Now it shuts down during much less taxing activity such as merely surfing the internet. I can however repeat the RSD at will by putting my MacBook under heavy load. If I convert some video, or run the "yes" command in terminal, really anything that heats the processor up, and it will shut down. Now, this seems like a no brainer heat problem but, why does it then shut down during easy activity, like internet sessions, or running iTunes (wierd).

    So, I called Applecare yesterday and simply stated that my MacBook was now suffering from the random sudden shutdown issue. She did not deny such an issue but did ask me to do the normal initial trouble shooting steps, which I had already done. Reset PMU, reset PRAM, check ram seating, you know the drill. After that, she stated that I would need to send it in. They are sending my box, so I guess we will see what happens.

    I am more spooked by what I will get back than what repairs it may need. I have purchased 5 macs since 2002. eMAc, iBook, Mac Mini, iMac (core duo), and the MacBook. As of now, all but the Mini have had to go back for a hardware failure of some kind. Each time Apple has taken care of the problem and the machines have worked perfectly ever since. But, with an additional scratch (or two), loose housing, or rattling part inside. Most of all, like many of you, I just can't have my computer shuting down on me in the middle of a presentation at work or school, right in the middle of a huge paper (though I save every 5 seconds right now), or anytime for that matter.

    Good luck everyone (Macs Still Rule!)
  • melbournian Level 1 Level 1 (10 points)
    I got my MB last Monday (18 August) and two days ago (30 August) it started with the RSDs...Three times in one afternoon, then twice yesterday, so this morning I took it back to the retailer. They said that they hadn't heard of this happening before but took a look at it...I couldn't actually make it happen in the store (I don't really know a heap about computers, so that terminals thing went straight over my head). When I bought it however I had the RAM upgraded to 1GB, and instead of taking out both 256MB chips and installing 512s, the guy took out one 256 and replaced it with 1GB, which apparently is not good. They hypothesised that when I used more demanding programs like GarageBand that it tried to use both chips or something and that caused the RSDs. So they took them out and put in two 512s and I've been using it all afternoon and evening, and no RSDs so far, and I'm also noticing that the fan isn't having to turn on as much as it used to. So for some people it might be to do with how your RAM was upgraded. I'm hoping this is the end of it for me...this is my first mac and apart from the RSDs, I couldn't be happier.
  • Rob A Level 2 Level 2 (330 points)
    Well my MB is off for repairs. And now im stuck with credit card bills for the next few months and a machine that may not make it back to me before the semester is over(i needed it for school). When this machine's service life is up for good, I will be moving on to Apple desktops, possibly PPC systems instead of intel. I don't require the massive speed jumps, I'm more concerned with reliability, and my MB was sweet for about a month and a half, but its officially a refurbished product now. I just need this computer to last me another year or more before i move on to the larder desktop system. hopefully, apple wont send me back a computer with suddenly warped bezels and no cure for RSD.
  • showme Level 1 Level 1 (30 points)
    I started experiecing the RSD about 3ish weeks before the fan update and my RSD is defintely random but what has help "me" and my MB is when my MB has been shutdown (I do this every night when I head to bed) - I start up by holding the start button until I hear the loud beep/buzz/chime and I have found that I can go all day without a RSD. If I don't do this I will experience a RSD.
    I don't know if this is any telltale sign but it works for me everytime.

    I have not sent in my MB for repair but if there comes a time when the above mentioned procedure stops working for me, I will.
    In the meantime I'm hoping that Apple will find out what is causing the RSD in "some" MB and not others.
  • John Pettit Level 1 Level 1 (100 points)
    I started experiecing the RSD about 3ish weeks before
    the fan update and my RSD is defintely random but
    what has help "me" and my MB is when my MB has been
    shutdown (I do this every night when I head to bed) -
    I start up by holding the start button until I hear
    the loud beep/buzz/chime and I have found that I can
    go all day without a RSD. If I don't do this I will
    experience a RSD.
    I don't know if this is any telltale sign but it
    works for me everytime.

    I have not sent in my MB for repair but if there
    comes a time when the above mentioned procedure stops
    working for me, I will.
    In the meantime I'm hoping that Apple will find out
    what is causing the RSD in "some" MB and not others.



    showme...you should take yours in. what you are doing by holding down the power button is limiting the processor. you have now essentially bought a computer that will only work half as fast as the one you paid for. send it in...get it fixed.
  • Lex Zanen Level 1 Level 1 (5 points)
    Holding down the power button lets it run in a lower speed at 1,0GHz. Until recently I after a while could let the machine go to sleep and awake it to run at full speed with no probs. Now that doesn't work for me no more. When I awake it, it immediately dies.
    For me that isn't acceptable anymore, I don't want a MacBook that is slower than an iBook, so my MB goes in for repairs next monday. Especially when Apple Care stated me that Apple made changes to the logic board and they gonna place that one in for me. I will also hand them over the insullation repairs mentioned in this thread.
    When I get it back I will report here, and than I'll hope never to read this thread again and have a flawless machine for the next few years...
  • Leo Bodnar Level 2 Level 2 (150 points)
    I have noticed that few people on eBay are already using MacBook's thermal issues to their advantage. It is interesting that it might make sense. Excess of thermal paste just as bad as the lack of it.

    Quote off someone's eBay sales pitch...
    A large quantity of originally released MacBook Pro's were known to overheat due to an excessive application of thermal paste, which did not allow temperature probes to obtain accurate readings in order to vary processor fan speeds.

    These unfortunate machines slowly baked themselves into oblivion for a number of months untill Apple released a fix for them. Unfortunately, this fix only forces the processor fans to run at full RPM all of the time, and does not solve the original or inflicted problems of misapplied thermal paste and a newly fried processor.

    Unless your seller specifically warrants against these issues you can be most assured you are purchasing a Lemon!


    The MacBook Pro in this listing does NOT nor has it ever Over-Heated!! This MacBook Pro was at the time of purchase, immediately disassembeled at the Apple Store by a certified Apple technician to assure properly applied thermal paste and actively dynamic processor fan speeds.
  • tc14 Level 1 Level 1 (5 points)
    If you can get hold of Apple's service manuals for the MacBook and Macbook Pro, you will notice that it is their practice to put lots and lots and lots of thermal paste between the CPU and the heatsink. In fact, they use half of a .35cc syringe for each application/chip (pages 62-63). Maybe that is because of the kind of thermal paste they are using.

    In my experience with thermal pastes, especially Arctic Silver 5, the less amount applied the better. The principle behind thermal paste application is just to fill the microscopic gaps between the chip and the heatsink. This results in a larger contact area between the two which ideally results in a more efficient heat transfer/conductivity.

    If there is too much paste applied, such would result in less efficient heat transfer (meaning more heat build up in the chips). Just my 2 cents.
  • nazdarky Level 1 Level 1 (10 points)
    We are in a terrible "do loop" with Apple over a MacBook. My wife's MacBook performed flawlessly the first month. Then the shutdowns started. Off to the Apple Store and they sent it in for repair. Hooray!
    But
    I'm afraid the story has taken a terrible turn for the worse. The first repair came back after 2 weeks and the machine was fine for another 2 weeks. Then the shutdowns started. Apple Care sent up a nifty little capture tool that made a quick .img out of the system and crash logs, which we then sent to Apple for the "engineers" to look at and offer suggestions.

    Shutdowns get noticeably more frequent as the week progresses. Apple asks for more capture files.

    Then the screen goes haywire. Whether booted from the HDD or a CD, nice, comforting multicolored vertical lines. System seems to be booting okay, but the video is still a nice series of lines. At this time we can't complete a fresh system back-up.

    Apple recognizes that the video is a new problem and sends us a box for a quick return for repair. So, trying to be patient, we send the MB off to Tennessee. Again.

    The MB makes it back in five days and the display works fine, everything looks good. We made a quick back-up (just in case) and everyone is happy. According to the repair paperwork, they replaced a DIMM and a few other parts. Since the logic board was replaced the first time, they apparently left that alone.

    The next morning the shutdowns begin again. Apple Care says they will send another box but they don't understand why it might continue to do this. Neither do we.

    Back to Apple again. Now the repair status says "Awaiting parts on order".

    So, Apple Computer Inc., at what point do you think we have been patient enough with the process and replace the computer?

    Anyone else have their MacBook in for a third time?
  • perki Level 1 Level 1 (0 points)
    Last week, I ordered a MacBook which will be delivered on Sept. 15th. Now I read all these horror stories, regarding the RSS problem.
    Should I cancel the order and wait till Apple comes out with a solution? I dont want to be stuck in the repair queue for months.

      Other OS  
  • hoppocket Level 1 Level 1 (5 points)
    My macbook is in for the first time, for both the colored line and RSD problems, but has been on hold for parts for about two weeks now. I'm not sure when I will get it back, and to be honest, the stories on this board make me wary of assuming that it is actually fixed.

    It seems that Apple does not know what's wrong either, given the wide range of "repairs" that have occurred to date. Logic boards and/or RAM and/or cases and/or even in one case an iSight camera.

    sigh

    I love that Macbook but I've had to switch back to a PC to do my work. Sadly, it will be hard for me to work on the Macbook again for fear of the RSD rising up again.
  • wubba123 Level 1 Level 1 (0 points)
    I am in the same boat. I will get mine on the 15th too. what should I do.?
  • Lex Zanen Level 1 Level 1 (5 points)
    If I knew what I know now I would have waited for rev B.
    But you can only balance the risks for your self.
    Fact is that Apple does a very bad job on testing the machines before bringing them to the market!!!
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