Not receiving reset email

Hi,

I am attempting to log into my account but it requires me to put in my security questions as it is a new device. I do not even slightly remember my answers. I hit "Send reset info to rescue email" and nothing arrives. I've checked my Junk mail, and the email is verified. However, the email never arrives. I really need this because I JUST deposited $15 onto that account so I don't want that to go to waste.

I hope you can help

Thanks