7 Replies Latest reply: Feb 23, 2015 12:28 PM by Gav_Lewis
Ssgerken Level 1 Level 1 (0 points)

I pre ordered Eric church's new cd "the outsiders". When his new song give me back my hometown came out it says it's purchased in iTunes so I can't download it but it doesn't show up in my music. Any ideas?

  • Sumesh_22 Level 4 Level 4 (1,010 points)

    iTunes Store: About pre-orders

     

    http://support.apple.com/kb/HT5714

     

     

    If by any chance your Music got hidden then see the below Article

     

    To unhide your purchases

     

    http://support.apple.com/kb/ht4919

  • chicagofan98 Level 1 Level 1 (0 points)

    That solution did not work for me. When I view the album in the iTunes store it shows as pre-ordered. However, in the song list "The Outsiders" shows up as purchased and is not greyed out, while "Give Me Back My Hometown" is shown as pre-orderd and greyed out like the rest of the songs, except it has a disabled drop-down.

  • BML0319 Level 1 Level 1 (0 points)

    HERS HOW TO FIX!! To download the preorder you have to go into ITUNES PREFERENCES→CLICK THE STORE TAB→check the box that says AUTOMATICALLY CHECK FOR AVAILABLE DOWNLOADS also check DOWNLOAD PRE-ORDERS WHEN AVAILABLE. click ok and the albums and songs you pre-orderd should begin to download. This should fix all these issues with the preordering.

  • atlantamusic Level 1 Level 1 (0 points)

    BML0319--THAT "FIX" DOES NOT WORK!

     

    I'm having the same problem, with purchases not showing up in my liberary on my PC, but when I look at the items in the iTunes store it states "Purchased" next to the various songs and albums I've purchased.  I've tried the obvious workarounds (checking the box to automatically download purchases, checking for downloads, etc.) to no avail. 

     

    With the number of complaints about this issue there must be a bug somewhere, but nobody seems to be doing anything about it.

     

     

    Help!!!

  • Sumesh_22 Level 4 Level 4 (1,010 points)

    Try the below link if the above link doesn't work for you.

     

    http://support.apple.com/kb/PH12283

     

    http://support.apple.com/kb/ht2519

  • thename915 Level 1 Level 1 (0 points)

    Alright, for anyone unable to download a single after preodering an album, I have the solution (just tried it).

    1. You need to temporarily cancel your preorder. On the top menu bar, click, Store, then View Account.

    2. Scroll down to the bottom of your iTunes account page and click Manage Preorders.

    3. Click the button to cancel to your preorder.

    4. Go back to the album page and buy and download the single. The preorder price should drop since you bought the single.

    5. Re-preorder the album, should be at the lower price. Now you have the single and have preordered the album, with no extra money spent.

  • Gav_Lewis Level 1 Level 1 (0 points)

    These steps worked for:

     

    Alright, for anyone unable to download a single after preodering an album, I have the solution (just tried it).

    1. You need to temporarily cancel your preorder. On the top menu bar, click, Store, then View Account.

    2. Scroll down to the bottom of your iTunes account page and click Manage Preorders.

    3. Click the button to cancel to your preorder.

    4. Go back to the album page and buy and download the single. The preorder price should drop since you bought the single.

    5. Re-preorder the album, should be at the lower price. Now you have the single and have preordered the album, with no extra money spent.

     

    Thanks thename915