HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Ssgerken

Q: Pre ordered cd. Can't download new single.

I pre ordered Eric church's new cd "the outsiders". When his new song give me back my hometown came out it says it's purchased in iTunes so I can't download it but it doesn't show up in my music. Any ideas?

Posted on Jan 11, 2014 6:49 AM

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Q: Pre ordered cd. Can't download new single.

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  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 11, 2014 7:07 AM in response to Ssgerken
    Level 4 (1,010 points)
    Jan 11, 2014 7:07 AM in response to Ssgerken

    iTunes Store: About pre-orders

     

    http://support.apple.com/kb/HT5714

     

     

    If by any chance your Music got hidden then see the below Article

     

    To unhide your purchases

     

    http://support.apple.com/kb/ht4919

  • by chicagofan98,

    chicagofan98 chicagofan98 Jan 14, 2014 1:46 PM in response to Sumesh_22
    Level 1 (0 points)
    Jan 14, 2014 1:46 PM in response to Sumesh_22

    That solution did not work for me. When I view the album in the iTunes store it shows as pre-ordered. However, in the song list "The Outsiders" shows up as purchased and is not greyed out, while "Give Me Back My Hometown" is shown as pre-orderd and greyed out like the rest of the songs, except it has a disabled drop-down.

  • by BML0319,

    BML0319 BML0319 Jan 15, 2014 12:16 PM in response to Ssgerken
    Level 1 (0 points)
    Jan 15, 2014 12:16 PM in response to Ssgerken

    HERS HOW TO FIX!! To download the preorder you have to go into ITUNES PREFERENCES→CLICK THE STORE TAB→check the box that says AUTOMATICALLY CHECK FOR AVAILABLE DOWNLOADS also check DOWNLOAD PRE-ORDERS WHEN AVAILABLE. click ok and the albums and songs you pre-orderd should begin to download. This should fix all these issues with the preordering.

  • by atlantamusic,

    atlantamusic atlantamusic Jan 28, 2014 2:22 PM in response to BML0319
    Level 1 (0 points)
    Jan 28, 2014 2:22 PM in response to BML0319

    BML0319--THAT "FIX" DOES NOT WORK!

     

    I'm having the same problem, with purchases not showing up in my liberary on my PC, but when I look at the items in the iTunes store it states "Purchased" next to the various songs and albums I've purchased.  I've tried the obvious workarounds (checking the box to automatically download purchases, checking for downloads, etc.) to no avail. 

     

    With the number of complaints about this issue there must be a bug somewhere, but nobody seems to be doing anything about it.

     

     

    Help!!!

  • by Sumesh_22,

    Sumesh_22 Sumesh_22 Jan 30, 2014 8:13 AM in response to atlantamusic
    Level 4 (1,010 points)
    Jan 30, 2014 8:13 AM in response to atlantamusic

    Try the below link if the above link doesn't work for you.

     

    http://support.apple.com/kb/PH12283

     

    http://support.apple.com/kb/ht2519

  • by thename915,

    thename915 thename915 Apr 9, 2014 9:15 AM in response to Ssgerken
    Level 1 (0 points)
    Apr 9, 2014 9:15 AM in response to Ssgerken

    Alright, for anyone unable to download a single after preodering an album, I have the solution (just tried it).

    1. You need to temporarily cancel your preorder. On the top menu bar, click, Store, then View Account.

    2. Scroll down to the bottom of your iTunes account page and click Manage Preorders.

    3. Click the button to cancel to your preorder.

    4. Go back to the album page and buy and download the single. The preorder price should drop since you bought the single.

    5. Re-preorder the album, should be at the lower price. Now you have the single and have preordered the album, with no extra money spent.

  • by Gav_Lewis,

    Gav_Lewis Gav_Lewis Feb 23, 2015 12:28 PM in response to thename915
    Level 1 (0 points)
    Feb 23, 2015 12:28 PM in response to thename915

    These steps worked for:

     

    Alright, for anyone unable to download a single after preodering an album, I have the solution (just tried it).

    1. You need to temporarily cancel your preorder. On the top menu bar, click, Store, then View Account.

    2. Scroll down to the bottom of your iTunes account page and click Manage Preorders.

    3. Click the button to cancel to your preorder.

    4. Go back to the album page and buy and download the single. The preorder price should drop since you bought the single.

    5. Re-preorder the album, should be at the lower price. Now you have the single and have preordered the album, with no extra money spent.

     

    Thanks thename915

  • by buyIJustWannaDanceoniTunes,

    buyIJustWannaDanceoniTunes buyIJustWannaDanceoniTunes May 12, 2016 5:42 PM in response to thename915
    Level 1 (4 points)
    May 12, 2016 5:42 PM in response to thename915

    Thank you!!!