2 Replies Latest reply: Jan 31, 2014 9:04 PM by BrokeBrokeUH
anthonyfromcleethorpes Level 1 Level 1 (0 points)

Hi,

 

I've been searching for a while but havent found a workable solution as yet. Basically if i try to update, uninstall or reinstall i get the message

 

"the feature you are trying to use is on a network resource that is unavailable. click ok to try again or enter the alternate path to a folder containing the installation package 'iTunes64.msi'

 

i've tried running as administrator, extracting the files, browsing to the file location etc but nothing seems to work, the only suggestions i've found are to use ifixit which is incompatible with windows 8.1 so won't work. Any suggestions would be greatly appreciated.


iPad, Windows 8
  • b noir Level 9 Level 9 (72,015 points)

    "the feature you are trying to use is on a network resource that is unavailable. click ok to try again or enter the alternate path to a folder containing the installation package 'iTunes64.msi'

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?