HT202023: About in-app purchases

Learn about About in-app purchases

Grammies8

Level 1 (0 points)

Q: What happens if I make an in-app purchase but don't receive it?

I made an in-app purchase while playing Candy Crush, but my iPad locked up so I had to shut it down. When I reopened the app the purchase wasn't there. Do I have any recourse?

iPad 2, iOS 7

Posted on Jan 11, 2014 11:06 AM

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Q: What happens if I make an in-app purchase but don't receive it?

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by King_Penguin,

King_Penguin Jan 11, 2014 11:07 AM in response to Grammies8
Level 10 (135,696 points)

iTunes

Jan 11, 2014 11:07 AM in response to Grammies8

If the game doesn' have an IAP download option in it then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT202023: About in-app purchases

Q: What happens if I make an in-app purchase but don't receive it?

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by King_Penguin,

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