HT1725: iTunes: How to resume interrupted iTunes Store downloads

Learn about iTunes: How to resume interrupted iTunes Store downloads

kinnickate

Level 1 (0 points)

Q: Can't open or quit iTunes

A few things:

-- My iTunes got stuck downloading two songs (incomplete downloads)

-- iTunes will not open

-- iTunes won't quit

-- computer can't shut down/restart because of "iTunes downloading"

????

iMac, Mac OS X (10.4.11)

Posted on Jan 11, 2014 12:49 PM

I have this question too

Q: Can't open or quit iTunes

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Helpful answers

by judysings,

judysings Jan 13, 2014 8:09 AM in response to kinnickate
Community Specialists

Jan 13, 2014 8:09 AM in response to kinnickate

Hi kinnickate,

Welcome to the Support Communities!

You should be able to use the Force Quit command to quit iTunes, Safari and any other open applications. Then start the computer in Safe Mode to get back on track. The articles below will explain how:

Mac OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/HT3411

Mac OS X: Starting up in Safe Mode
http://support.apple.com/kb/HT1455

I hope this gets you back on track ...

- Judy
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