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Itunes Store Problem

Trying to download Kik Messenger from Itunes. Internet active and host file added gs.apple.com. Keep getting "Host down" error on Imac OSX Lion. Err = -3263 and err = -48. Any suggestions? I've tried Apple Support and Google.

iMac, Mac OS X (10.7.5)

Posted on Jan 11, 2014 1:46 PM

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1 reply

Jan 13, 2014 10:42 AM in response to Chad84720

Hello, Chad.


Thank you for visiting Apple Support Communities.


Try correcting the host file as outlined in the steps below. See the section labeled Blocked by configuration: (Mac OS X/Windows) > Mac OS X > The hosts file may also be blocking the iTunes Store.


The following steps will delete your network preferences. Most broadband connections do not require any special settings to connect, but if your connection does or if you are not sure, please contact your Internet Service Provider or network administrator for further assistance.

  1. Click the Finder icon in the Dock.
  2. Choose Go to Folder from the Go menu.
  3. Type: /Library/Preferences/SystemConfiguration
  4. Click Go.
  5. In the Finder window, locate the file named "NetworkInterfaces.plist" and drag this file to the Trash.
  6. Restart your computer.
  7. Once your computer has restarted, you will not be able to connect to the Internet. You will need to refresh your network settings to be able to connect again:
    1. Choose System Preferences from the Apple () menu.
    2. Choose Network from the View menu.
    3. If you're using Mac OS X v10.4, choose New Location from the Locations menu.
    4. Click Apply Now at the bottom right.
    5. If your network connection requires any special settings, you will need to put them back in at this point. You would have received these from your ISP or network administrator.

The hosts file may also be blocking the iTunes Store.

  1. Open the Terminal utility located in Applications > Utilities.
  2. When Terminal opens, open the hosts file by typing entering the following command and pressing Enter:
    sudo nano /private/etc/hosts
  3. Type your user password when prompted.
    Note: This requires a non-blank admin password.
  4. Edit the hosts file:
    The hosts file contains some comments (lines starting with the # symbol), as well as some default hostname mappings (e.g. 127.0.0.1 – localhost).
    You can navigate the file using the arrow keys.
  5. If an entry is found containing apple.com, add # and a space to the beginning of that line.
    Note: If this is a work system, the hosts file may be used to redirect to local resources, such as software updates. Consult your support resources.
  6. Save the hosts file.
    • When done editing the hosts file, press Control-o to save the file.
    • Press Enter on the filename prompt, and Control-x to exit the editor.
  7. If the issue persists, other software may be running on your Mac that is affecting the connection.


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/ts3297


Cheers,


Jason H.

Itunes Store Problem

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