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iPhone could not be restored an unknown error occurred (1)

HELP! I don't know what happened. Today I woke up and found the phone repeatedly rebooting itself. I couldn't do anything with it so I tried to put it to recovery mode and restore it. But every time I do so, it says "iPhone could not be restored. An unknown error has occurred.(1)

iPhone 3GS, iOS 6.1.3

Posted on Jan 11, 2014 2:22 PM

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6 replies

Jan 11, 2014 8:46 PM in response to I like shrimp.

Again, from the support document that I provided for you.


Check for hardware issues

Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.

Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.


Make an appointment with the Genius Bar at Apple, or your Authorized Apple Service Provider. This is a hardware error. You have attempted the restore more than twice, so follow the directions, contact Apple.

iPhone could not be restored an unknown error occurred (1)

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