Downloading issue of itunes movie using new Apple tv

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Downloading issue of itunes movie using new Apple tv

We purchased the apple tv and set it up successfully with our television and ipad 4 today, Jan 11, 2014. We purchased a rental iTunes movie right from the apple tv and it appeared to be downloading for a few hours, but after 4 hours, there is nothing indicating that it has been completed. When we 'check' the rental, or library there is nothing. It has not downloaded. There are no indications on how to 'play' the movie either which also seems to indicate that it has not been downloaded.. Any suggestions? Many thanks!

AppleTV 2, iOS 7.0.4

Posted on Jan 11, 2014 8:22 PM

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Answer 1

mario49

Community Specialist

Jan 14, 2014 2:16 PM in response to Muskoka01

Hello Muskoka01,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

How to rent a movie from the iTunes Store on Apple TV

http://support.apple.com/kb/HT1498

You can see all the movies you have rented on the top shelf of the main menu when navigating to Movies.

Best of luck,

Mario

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Answer 2

Muskoka01 Author

Level 1

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Jan 14, 2014 5:53 PM in response to mario49

Thanks, Mario.

We had followed the directions. We were told at the store that we could watch an iTunes rental immediately if ordered through the Apple TV, but not the case, apparently. I just checked with speedtest.net--read other discussions. We have 4 Mbps--not sure why we don't have the recommended 8 Mbps. How can we increase the downloading speed?

Hope you can help. Thanks!

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