HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

norma150

Level 1 (0 points)

Q: My iPhone screen froze what do i do ?

My iPhone wont respond to me touching the screen Somebody please helppppp!!!!!!!!!!!!!!

iPhone 5c, iOS 7.0.4

Posted on Jan 11, 2014 8:57 PM

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Q: My iPhone screen froze what do i do ?

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by randers4,

randers4 Jan 11, 2014 8:59 PM in response to norma150
Level 9 (62,845 points)

Jan 11, 2014 8:59 PM in response to norma150

Reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
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by norma150,

norma150 Jan 11, 2014 9:00 PM in response to randers4
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Jan 11, 2014 9:00 PM in response to randers4

I've tried doing that but its not doing anything.
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by randers4,

randers4 Jan 11, 2014 9:01 PM in response to norma150
Level 9 (62,845 points)

Jan 11, 2014 9:01 PM in response to norma150

Did you hold it for up to 30 seconds to see if the Apple logo would appear?
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by norma150,

norma150 Jan 11, 2014 9:03 PM in response to randers4
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Jan 11, 2014 9:03 PM in response to randers4

Yes, i've tried twice already. Any other suggestions?
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by randers4,

randers4 Jan 11, 2014 9:06 PM in response to norma150
Level 9 (62,845 points)

Jan 11, 2014 9:06 PM in response to norma150

Try resetting it while it's connected to your charger. If it won't, you can try restoring it but you may have to force it into recovery mode to do so (see http://support.apple.com/kb/ht1808). If you can't, make an appointment with the Genius bar at the Apple store to have them take a look at it.
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