HT201320: Set up an email account on your iPhone, iPad, or iPod touch

Learn about Set up an email account on your iPhone, iPad, or iPod touch
lynnettefrommi
Level 1 (0 points)

Q: outgoing email problem

I have a new 5c Iphone and am having difficulty sending emails.  I can receive emails but cannot send.  Any suggestions - I have been on the Apple website and Charter website but the information has not worked for me. 

iPhone 5c, My email works on my laptop & IPAD

Posted on Jan 12, 2014 8:11 AM

by PhilipRoy,Solvedanswer
PhilipRoy PhilipRoy
Level 3 (885 points)
A:

If you have verified all mail settings to being correct my best advice to you would be to check your email outgoing folder to see if there is an email stuck in your outgoing mail folder. IF there is anything in your outgoing mail folder that effectively blocks any futher outgoing mail from sending from your device. IF your outgoing mail folder is clear I would recommend then that you delete your email account from your mobile device and then add the email account back to your device.

 

Good luck Friend.

Posted on Jan 12, 2014 8:46 AM

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lynnettefrommi

Q: outgoing email problem

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  • Helpful answers

  • by snozdop,

    snozdop snozdop Jan 12, 2014 8:18 AM in response to lynnettefrommi
    Level 5 (5,815 points)
    Jan 12, 2014 8:18 AM in response to lynnettefrommi

    Who is your email provider and what server settings are you using?

  • by lynnettefrommi,

    lynnettefrommi lynnettefrommi Jan 12, 2014 8:39 AM in response to snozdop
    Level 1 (0 points)
    Jan 12, 2014 8:39 AM in response to snozdop

    My email provider is Charter.net.  I believe that my setting should be mobile.charter.net

  • by snozdop,

    snozdop snozdop Jan 12, 2014 8:43 AM in response to lynnettefrommi
    Level 5 (5,815 points)
    Jan 12, 2014 8:43 AM in response to lynnettefrommi

    Thats just one setting. You also need port numbers, SSL, user name and password. I copied this from Charters support site:

     

    You will need the following information to allow your Smartphone to connect to mobile.charter.net. Please use the mobile device settings for mobile devices. You will not be able to send messages if you use other settings. The mobile device settings can also be used on a laptop or netbook to send messages using a desktop Email client when not connected to a Charter internet connection.

    Username: username@charter.net  Note: Make sure you enter @charter.net after your username or you will be unable to login
    Password: The password you use to login to your Email account
    SSL: This setting should be On for both SMTP and IMAP.

    Protocol: IMAP
    Incoming Email Server: mobile.charter.net
    Port: 993
    Outgoing Email Server: mobile.charter.net
    Port: 587
    If applicable: a login will be required when sending and receiving mail.

  • by PhilipRoy,Solvedanswer

    PhilipRoy PhilipRoy Jan 12, 2014 8:46 AM in response to snozdop
    Level 3 (885 points)
    Jan 12, 2014 8:46 AM in response to snozdop

    If you have verified all mail settings to being correct my best advice to you would be to check your email outgoing folder to see if there is an email stuck in your outgoing mail folder. IF there is anything in your outgoing mail folder that effectively blocks any futher outgoing mail from sending from your device. IF your outgoing mail folder is clear I would recommend then that you delete your email account from your mobile device and then add the email account back to your device.

     

    Good luck Friend.

  • by lynnettefrommi,

    lynnettefrommi lynnettefrommi Jan 12, 2014 9:46 AM in response to PhilipRoy
    Level 1 (0 points)
    Jan 12, 2014 9:46 AM in response to PhilipRoy

    Thank you for your response.  I did work with an Apple Support Person and we got it fixed.  I did need to delete and start over.  We discovered that the the SMTP settiing was not on as it should have been. 

     

    I appreciate your advice. 

  • by PhilipRoy,

    PhilipRoy PhilipRoy Jan 12, 2014 9:52 AM in response to lynnettefrommi
    Level 3 (885 points)
    Jan 12, 2014 9:52 AM in response to lynnettefrommi

    Thanks so much for your positive feedback always nice hearing about sucess!

    Don't hesitate to ask more questions regarding Apple support issues.

    Good luck Friend.