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zenyjj

Q: can"t restore my iphone error occur 4005?

i restore my iphone 5 to itunes it occur there"s a error 4005

iPhone 5, Windows 7

Posted on Jan 12, 2014 9:03 AM

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Q: can"t restore my iphone error occur 4005?

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  • by ariel s,

    ariel s ariel s Jan 14, 2014 7:25 AM in response to zenyjj
    Level 4 (1,702 points)
    Jan 14, 2014 7:25 AM in response to zenyjj

    Hi zenyjj,

     

    Thanks for using Apple Support Communities.  This article has steps to take for error 4005 during an iPhone restore:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/ts3694

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

     

    Cheers,

    - Ari