Patchett69
Level 1 (0 points)

Q: Cellular data

My iPad says my cellular data is not turned on in setting, but is is. I can not hook up to the Internet now.

iPad 2, iOS 7.0.4

Posted on Jan 12, 2014 9:34 AM

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Patchett69

Q: Cellular data

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  • by sterling r,

    sterling r sterling r Jan 14, 2014 12:52 PM in response to Patchett69
    Community Specialists
    Jan 14, 2014 12:52 PM in response to Patchett69

    Hey there Patchett69,

     

    It sounds like you are unable to access the internet over Wi-Fi and keep being prompted to turn on cellular data in settings, but you have verified that it is on. I would try the troubleshooting in this article named:

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS4249

    Follow the steps below, testing after each step.

    1. Check for a carrier settings update:
      1. Make sure your device is connected to the Internet.
      2. Tap Settings > General > About.
      3. If an update is available, you'll be asked if you want to install it. Tap Update.
    2. Update your iPad with the latest version of iOS.
    3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    4. Restart your iPad.
    5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
    6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

     

    Additional Information

    If supported, you can tap Settings > Cellular Data > View Account to set up or make changes to your cellular account with your carrier. You may need to use the latest version of iOS and connect to Wi-Fi when you set up cellular data service the first time.

    Learn about using cellular data in other countries if you are traveling internationally. Check with your carrier before you travel to ensure that you understand the cost of international data roaming. You can enable or disable data roaming by tapping Settings > Cellular Data and toggling the switch on or off.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling