D2140

Q: gift cards

I received an electronic gift card for Christmas and they say it is an invalid code...What ti do?

Posted on Jan 12, 2014 9:49 AM

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Q: gift cards

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  • by sterling r,

    sterling r sterling r Jan 14, 2014 10:09 AM in response to D2140
    Community Specialists
    Jan 14, 2014 10:09 AM in response to D2140

    Hey there D2140,

     

    It sounds like you have an electronic gift card and cannot redeem it with the code therein. If it was aquired through FaceBook:

    If you need help with an iTunes Gift code from Facebook, contact Facebook Help.

     

    If not then you will need to reach out to our iTunes Store team with this info:

    Contact iTunes Store Support

    If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:

    1. Go to the iTunes Store support page and choose your country.
    2. From the menu on the left, choose Contact Support.
    3. Click Contact iTunes Store Support.
    4. Follow the instructions.

    iTunes Store Support may ask you to send these things:

    • Image of the front and back of your gift card
    • Sales receipt showing when your card was purchased
    • Serial number from your gift card

     

    This information comes from the article:

    If you can't redeem your iTunes Gift Card or code

    http://support.apple.com/kb/HT6021?viewlocale=en_US

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling