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Helpful answers
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Jan 14, 2014 10:09 AM in response to D2140by sterling r,Hey there D2140,
It sounds like you have an electronic gift card and cannot redeem it with the code therein. If it was aquired through FaceBook:
If you need help with an iTunes Gift code from Facebook, contact Facebook Help.
If not then you will need to reach out to our iTunes Store team with this info:
Contact iTunes Store Support
If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:
- Go to the iTunes Store support page and choose your country.
- From the menu on the left, choose Contact Support.
- Click Contact iTunes Store Support.
- Follow the instructions.
iTunes Store Support may ask you to send these things:
- Image of the front and back of your gift card
- Sales receipt showing when your card was purchased
- Serial number from your gift card
This information comes from the article:
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021?viewlocale=en_US
Thank you for using Apple Support Communities.
All the best,
Sterling
