HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
RichC59

Q: The code on the back of an old gift card I found is not readable. How can I redeem the card?

The ode on the back of an old gift card I found isn't readable. How can I redeem this card?

iPad 2, iOS 7.0.4

Posted on Jan 12, 2014 11:45 AM

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Q: The code on the back of an old gift card I found is not readable. How can I redeem the card?

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 12, 2014 12:00 PM in response to RichC59
    Level 10 (135,249 points)
    iTunes
    Jan 12, 2014 12:00 PM in response to RichC59

    From the HT6021 page that you posted from :

     

    If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:

    1. Go to the iTunes Store support page and choose your country.
    2. From the menu on the left, choose Contact Support.
    3. Click Contact iTunes Store Support.
    4. Follow the instructions.

    iTunes Store Support may ask you to send these things:

    • Image of the front and back of your gift card
    • Sales receipt showing when your card was purchased
    • Serial number from your gift card