HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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EPIIC_XI
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Q: iPhone 4S rear camera black screen but front facing camera perfectly fine and freezing updated to iOS 7.0.4

iPhone 4S brought couple of years ago, no apple warranty or AppleCare and since updating to iOS 7.0.4 there has been trouble with the rear facing camera, i dont want to go to apple store because i know that they will be like "You have to pay £200" and for me that is alot of money, now i didnt know if anyone else has the same issue as i know alot of other people are, and apple however isnt listening and needs to fix this immediately or they will lose customers.

iPhone 4S, iOS 7.0.4

Posted on Jan 12, 2014 11:15 AM

by EPIIC_XI,Solvedanswer
EPIIC_XI EPIIC_XI
Level 1 (0 points)
A:

this did not work for me, i have searched the internet the whole day, tried multiple things and still no response just a black screen and when i press the button to take a photo then it just freezes.

Posted on Jan 12, 2014 11:26 AM

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EPIIC_XI

Q: iPhone 4S rear camera black screen but front facing camera perfectly fine and freezing updated to iOS 7.0.4

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  • Helpful answers

  • by AnaMusic,

    AnaMusic AnaMusic Jan 12, 2014 11:17 AM in response to EPIIC_XI
    Level 9 (57,248 points)
    Jan 12, 2014 11:17 AM in response to EPIIC_XI

    Try This...

     

    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...

     

    Reset  ( No Data will be Lost )

     

    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...

     

    Wait for the Apple logo to Appear...

     

    Usually takes about 15 - 20 Seconds... ( But can take Longer...)

     

    Release the Buttons..

  • by EPIIC_XI,Solvedanswer

    EPIIC_XI EPIIC_XI Jan 12, 2014 11:26 AM in response to AnaMusic
    Level 1 (0 points)
    Jan 12, 2014 11:26 AM in response to AnaMusic

    this did not work for me, i have searched the internet the whole day, tried multiple things and still no response just a black screen and when i press the button to take a photo then it just freezes.

  • by AnaMusic,

    AnaMusic AnaMusic Jan 12, 2014 11:29 AM in response to EPIIC_XI
    Level 9 (57,248 points)
    Jan 12, 2014 11:29 AM in response to EPIIC_XI

    The Basic Troubleshooting Steps are:

     

    Restart... Reset... Restore from Backup...  Restore as New...

     

    Restart / Reset   >  http://support.apple.com/kb/ht1430

     

    Restoring  >  http://support.apple.com/kb/HT1414

     

    If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

     

    Be sure to make an appointment first...