HT1150: Printing Quick Assist

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keithg813

Q: when i try to print the message states the printer is offline, but it's turned on….

i cannot print from my macbook to my printer. the message states the printer is offline, but its on and working normally

MacBook Pro

Posted on Jan 12, 2014 2:09 PM

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Q: when i try to print the message states the printer is offline, but it's turned on….

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  • by BDAqua,

    BDAqua BDAqua Jan 12, 2014 3:40 PM in response to keithg813
    Level 10 (123,860 points)
    Jan 12, 2014 3:40 PM in response to keithg813

    Hi Keith,

     

    Mac OS X: About the Reset Printing System feature ...

     

    http://support.apple.com/kb/HT1341?viewlocale=en_US

     

    10.5/10.6/10.7/10.8 instructions...

     

    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.

     

    http://www.macosxhints.com/article.php?story=20031215144430486

     

    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.

     

    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

        2.    Choose System Preferences from the Apple menu.

        3.    Choose Print & Fax from the View menu.

        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.

     

    http://support.apple.com/kb/ht1341

     

    Reboot.