Apple TV sound cuts out

Question

Schaisson Author

Level 1

3 points

Apple TV sound cuts out

After latest update, Apple TV Netflix Audio cuts out every 20 seconds. Sound works good for other Apple TV apps.

AppleTV 2, iOS 6.0.2, Internet is good, video is good

Posted on Jan 12, 2014 6:12 PM

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Answer 1

Top-ranking reply

jason269

Community Specialist

Jan 15, 2014 7:44 AM in response to Schaisson

Hello, Schaisson.

Thank you for the question. I have experienced this issue as well recently. Try the troubleshooting steps in the attached article. However, what worked for me was power cycling the Apple TV by unplugging the power cable and plugging it back in.

Apple TV: HDMI audio stops working

http://support.apple.com/kb/TS2090

Cheers,

Jason H.

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Answer 2

Nov 23, 2015 9:17 AM in response to jason269

Odd as it sounds, jason269's suggeston worked for me—just unplugging the power cable and making sure the HDMI cable was properly seated before powering on again solved the issue.

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Answer 3

Mnmis

Level 1

8 points

Apr 2, 2017 11:12 AM in response to Khoi Vinh

I have the same problem. I can unplug it to make it work but I have to do so repeatedly.

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