HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
Raiderxtreme

Q: Touch ID

Every few days, my phone quits recognizing my fingerprints, and I have to delete them and re-enroll them. It is quite frustrating. Is this an across the board problem, or just my phone?

Posted on Jan 12, 2014 6:08 PM

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Q: Touch ID

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 12, 2014 6:18 PM in response to Raiderxtreme
    Level 9 (58,038 points)
    iPhone
    Jan 12, 2014 6:18 PM in response to Raiderxtreme

    I have not experienced this issue at all with my 5S. I have the same ones that I added when I activated the phone. Did you restore this phone from a backup? Have you had any other issues with the phone since you have had it? Have you tried moving your finger around in different locations when trying to unlock it? Maybe you are not getting enough movement when registering the prints for the scanner.