Ipod nano 7th gen turning off and not responding (not dead battery)

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Ipod nano 7th gen turning off and not responding (not dead battery)

My Ipod nano 7th gen keeps turning off and not responding until it is plugged in to a power source. This first day this happened was after the ipod was left charging over night, and it says that it is fully charged before it turns off. It is less than a year old and the battery was lasting several weeks before this began happening, so it doesn't seem like it is an issue of an old battery that has been charged and discharged too many times. All similar posts I could find only had the suggestion of charging the ipod because it is dead, but that is not the case here. It usually takes about 30 minutes to 2 hours to turn off and become unresponsive after it is removed from the power supply (this happens whether the ipod is on or off during that time). Also, attempting to reset the ipod does nothing after this happens. Any suggestions?

Thanks for the help-

Travis

iPod nano

Posted on Jan 12, 2014 9:29 PM

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Answer 1

pedro d

Community Specialist

Jan 15, 2014 11:55 AM in response to dogpatchtm55

Hello there, Travis.

The following Knowledge Base article offers up some good recommendations even though it's written for the 6th generation iPod Nano:

iPod nano (6th generation): Hardware troubleshooting

http://support.apple.com/kb/ts3474

Particularly this section:

Battery life appears short

Learn how to conserve battery life.

Learn how pressing the Sleep/Wake button affects battery life.

Ensure that the latest software is installed on the iPod.

When charging, use the cable that came with iPod nano (6th generation) and leave the device connected until it is fully charged.
Note: If you are charging using your computer, don't connect iPod nano (6th generation) to your keyboard. Also, the computer must be turned on and not in sleep or standby mode. If iPod nano (6th generation) is connected to a computer that's not turned on or is in sleep or standby mode, the iPod nano (6th generation) battery may drain.

When you are done using the iPod, verify that:

The Radio application is off (tap the button).

Music is paused (tap the button in the iPod application or disconnect the earphones).

There is no active Pedometer session (tap the Stop button in the Fitness application).

Dimming the screen is another way to extend battery life on iPod nano. Go to Settings > Brightnessand restore the brightness to the default, or drag the slider to the left to lower the default screen brightness.

Playing tracks with EQ requires your iPod processor to consume more energy than playing tracks without EQ, since the EQ information is not encoded in the song. To prolong battery life, turn EQ off if you don’t use it. Note, however, that if you’ve added EQ to tracks in iTunes, you’ll need to set EQ to “flat” to have the effect of “off,” because iPod keeps your iTunes settings intact.

Try restoring iPod nano (6th generation) by connecting it to iTunes and clicking restore.

Test your battery life by following the steps in this article.

Notes:

Digital music playback uses battery power efficiently, allowing iPod nano to play music for up to 24 hours. Other features, such as FM radio, consume more power.

You cannot charge iPod nano (6th generation) with a FireWire power adapter or FireWire-based car charger.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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