HT201400: If you can’t connect to the iTunes Store
Learn about If you can’t connect to the iTunes Store
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Helpful answers
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Jan 15, 2014 11:58 AM in response to Kickrocksgby Delgadoh,Hey Kickrocksg,
First, I would run through the recommended troubleshooting steps for issues connecting to the iTunes Store here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Also, I would double check and make sure that your iPhone will allow in-app purchases:
Go to Settings > General > Restrictions and check that In-App Purchases is ON.
Welcome to Apple Support Communities!
Regards,
Delgadoh
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Jan 16, 2014 12:27 AM in response to Delgadohby Kickrocksg,This did not solve my problem. i keep getting this message " your purchase could not be completed" "For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/."