Windows 8.1 - Itunes not recognising Ipod 7 gen nano
Recently upgraded to windows 8.1 from windows 8. Itunes was previously working on windows 8 with no problems.
Purchased a new nano 7 gen on route to work. Attempted to connected it to my itunes repeatedly receive an error message "An ipod has been detected, but could not be identified properly.Please disconnect and reconnect the ipod, then try again. If problem persists uninstall itunes, then install itunes again."
I have tried various itunes apps and currently have the most up to date version running. itunes is being let through my firewall etc and all USB's are funtional.
Running the diagnostics provides the following information -
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Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP ENVY dv7 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0033B8700621EAF0
Current user is not an administrator.
The current local date and time is 2014-01-13 11:52:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B2F3A8DA-67B2-4F88-9D96-4335D7C650A7}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970
Lease Expires: Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name: {60858492-ADDA-4403-AE82-CDBA200EBA8E}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970
Lease Expires: Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name: {0BD427FC-D5FB-40DC-8E9B-C244223C8ECA}
Description: Intel(R) Centrino(R) Wireless-N 2230
IP Address: 192.168.90.66
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.90.1
DHCP Enabled: Yes
DHCP Server: 192.168.90.1
Lease Obtained: Mon Jan 13 11:51:05 2014
Lease Expires: Thu Jan 16 11:51:05 2014
DNS Servers: 109.205.112.9
8.8.8.8
109.224.14.2
8.8.4.4
Adapter Name: {B02A7C7B-7A0D-4805-937A-E7A578401FD1}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970
Lease Expires: Thu Jan 01 03:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-01-13 11:52:23.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp BDDVDRW CT40N, Rev BC00
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (7th Generation) running firmware version 1.0.2
Serial Number: DCYLQ59HF0GP
**** Device Sync Tests ****
No iPod, iPhone or iPad found.
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iPod nano, Other OS, Windows 8.1