HT204308: Find the serial number of your Apple product

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Tdlong
Level 1 (0 points)

Q: My ipad lost one year warranty after changing another ipad. My new no. DL9LT00FFCY9. My old DMPK46WCFCY9. Please help me. Thanks

My ipad lost one year of warranty after replacing another ipad for being damaged. My new No. DL9LT00FFCY9  now warranty 3/2014. My first No. DMPK46WCFCY9 warranty 3/2015. I don t know why. Because, I bought this ipad from other person then I had had check the time of warranty. The Khai Thien company adress 384 Nguyen Thi Minh Khai know the time of warranty. Khai thien company said: I have to contact with japanese company where the person bought this ipad (who sold me the Ipad)to ask them. Please help me to get one year of warranty as my before ipad. But i can not do that because i dont have any paper, i dont know any about japanese company, I dont know Japanese, my english is so best. Plese help me. Thanks

iPad, iOS 7.0.4

Posted on Jan 13, 2014 3:22 AM

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Tdlong

Q: My ipad lost one year warranty after changing another ipad. My new no. DL9LT00FFCY9. My old DMPK46WCFCY9. Please help me. Thanks

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  • by Antonio Rocco,Helpful

    Antonio Rocco Antonio Rocco Jan 13, 2014 9:07 AM in response to Tdlong
    Level 6 (10,616 points)
    Desktops
    Jan 13, 2014 9:07 AM in response to Tdlong

    Hi

     

    There are a number of things about your post which are just 'wrong'. Firstly you should not post serial numbers on a publicly accessible forum. Secondly this is the wrong forum for your question and thirdly the second serial number you listed is for a unit that has been replaced. On that basis and assuming I've understood everything else you're saying correctly then you don't get another year's warranty for an in-warranty replacement.

     

    To explain this further let's pretend your original iPad was 4 months old when it was damaged and subequently replaced with another iPad. The replacement would only have 8 months of the original 12 months warranty left. It does not magically acquire another 12 months.

     

    This is the XServe forum. The iPad forum is here:

     

    https://discussions.apple.com/community/ipad

     

    The index for all of Apple's forums is here:

     

    https://discussions.apple.com/index.jspa?view=overview

     

    HTH?

     

    Tony

  • by Tdlong,

    Tdlong Tdlong Jan 13, 2014 2:03 PM in response to Tdlong
    Level 1 (0 points)
    Jan 13, 2014 2:03 PM in response to Tdlong

    Sorry, my english is not good so I dont understand clearly. I will follow your help.  I give you more information. The original has 2 years warranty and it was 8 months old. When it was damaged it had 16 months of warranty but the replacement has 4 monthsof warranty so it lost 12 months. Thanks Tony.

  • by Antonio Rocco,

    Antonio Rocco Antonio Rocco Jan 13, 2014 2:55 PM in response to Tdlong
    Level 6 (10,616 points)
    Desktops
    Jan 13, 2014 2:55 PM in response to Tdlong

    Hi

     

    Thank you for the clarification and I think I understand. It sounds as if your question is really about Applecare. In which case contact Apple using the number listed for your location here:

     

    http://support.apple.com/kb/HE57

     

    and discuss the problem with them as these forums are user-to-user and your question goes beyond what can be resolved here.

     

    HTH?

     

    Tony