14 Days Replacement Policy

Apple will repair the laptop.

The 14 day replacement policy is regarding laptops bought from apple. Compusa I think has a 10 day replacement policy and Amazon if memory serves me as a 15.

So if you bought the laptop directly from apple then you'd have 14 days to replace it if it was defective after that it would be covered by the warranty.

In your case the reseller has not return/replacement policy so it goes directly under the apple warraty.

Hopefully that clears up any confusion

Mike

To clarify, Apple does not have a general "replacement" policy, per se. The Apple Store has a 14-day return policy, but they will charge a restocking fee on any opened product. The only time Apple will guarantee a replacement unit is if the unit is dead out of the box. Otherwise, it's at Apple's discretion whether they will replace a unit (uncommon) or repair it.

Someone can correct me if I am wrong, but I believe that Apple is responsible only if it is bought from an Authorized Reseller. Unless this eBayer is an AAR, you could be out of luck if an issue arises.

I believe that Apple is responsible only if it is bought from an Authorized Reseller.

Hi, Eric,

Actually, Apple will (and I believe by law must) honor the warranty no matter where the unit was purchased. But if the seller wasn't an authorized reseller, then the date of the warranty will clock from the date the _eBay seller_ purchased the system, not when Nibbic bought the system from the eBay seller, so the term of the warranty Nibbic has may be shorter than one year.

Do they think they will replace it? If my seller wont replace for me and that I bought within 14 days.

Apple will not replace your MacBook; they'll only offer to repair it. You'll have to ask the reseller if they have any sort of return/replacement policy.

So under what condition will apple replace my macbook instead of repair?

Probably they won't replace it under any circumstances. Again, Apple will only guarantee to replace a system if it's dead out of the box and was purchased directly from an Apple Store.

As to scratches, Apple does not generally cover cosmetic issues under warranty at all. The only cosmetic issue with the MacBooks that they're covering at this time is the discoloration problem on the inside surfaces next to the keyboard, and for those, they're not replacing the entire system, only that part of the casing. If your unit arrived scratched, then you need to take that up with the reseller from whom you bought the system. If you scratched it yourself, then you're out of luck.

If it has issues beyond the scratches, then unless your reseller has a return policy (which if you've scratched the system is probably voided), you'll have to have Apple repair your system.

Ok! So under what condition will apple replace my macbook instead of repair?

If something catastrophic as failed on the MB. It may be cheaper to give you another MB then repair the display. The new unit may be a refurb, there's no guarantee of that.

Mostly I agree with the previous poster that most malfunctions will result in a repair as opposed to a replacement

Mike

If you buy an Macintosh from Apples website can you take it to the mac store for repairs? Do you have to save the reciept to show them or something? Do they ask for your name and I.D? I'm going to be getting a macbook soon but someone else is buying it with their credit card for me.

That makes sense. Thanks for the clarification.

Yes, you can take it to the Apple Store for repairs. They maintain a record of the original date of sale for that serial number and know if you are in or out of warrantee.

Do I register the macbook in my name or something? I don't want to have to go to the Apple store with the person who bought it for me on their credit card.

No, you don't have to register it. But it would probably be a good idea if you can take the receipt along with you, just in case of any questions.