HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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ktitus
Level 1 (0 points)

Q: in spite of having up to date software and resetting phone, my sleep button no longer responds.  I am unable to turn my phone off.

my sleep button stopped working. I have tried resetting my phone and my software is up to date. does anyone have a solution?

iPhone 5, iOS 7.0.4

Posted on Jan 13, 2014 9:38 AM

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ktitus

Q: in spite of having up to date software and resetting phone, my sleep button no longer responds.  I am unable to turn my phone ... more

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  • by Michael Black,

    Michael Black Michael Black Jan 13, 2014 9:40 AM in response to ktitus
    Level 7 (25,385 points)
    Jan 13, 2014 9:40 AM in response to ktitus

    Sounds like a hardware problem, not a software problem.  Make a genius appointment and have them check it out for you.  If you are under warranty, it may be covered.  If not, you can get a replacement for the out of warranty exchange fee.

  • by brad805,

    brad805 brad805 Jan 13, 2014 11:44 AM in response to ktitus
    Level 5 (7,345 points)
    Jan 13, 2014 11:44 AM in response to ktitus

    A software workaround is Assistive Touch. Settings App > General > Accessibility > Assistive Touch > ON > Device > Lock Screen. This can turn OFF the iPhone. To turn ON connect to power, charger or USB port of computer.