5 Replies Latest reply: May 21, 2014 12:17 PM by dclivej
ynadel Level 1 Level 1 (0 points)

In the past couple months (since intalling Mavericks), my MacBook Pro has often crashed to a grey screen telling me there was an error that requires a restart. It seems to happen most often when I am streaming video, but it's also happened when I'm simply browsing the internet. I have submitted my reports to Apple in the hopes of some resolution, but it keeps happening and I don't know what to do. Help!


MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9.1)
  • Melophage Level 5 Level 5 (7,130 points)

    ynadel,

     

    have you tried running the Apple Hardware Test that is on your grey Applications Install DVD, to see if the crashes could be due to faulty RAM?

  • Linc Davis Level 10 Level 10 (165,215 points)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List

    from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

  • ynadel Level 1 Level 1 (0 points)

    Re: Melophage

     

    I did an AHT using the grey Applications DVD and it turned up no problems. Thank you for the suggestion.

     

    ----------

     

    Re: Linc Davis

     

    Here is the diagnostic report. Thank you for your help on this.

     

    Anonymous UUID:    [Deleted]

     

     

    Mon Jan 13 10:37:40 2014

    panic(cpu 0 caller 0xffffff7fa21eafac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80c0059000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8027f4b140 : 0xffffff801fe22f69

    0xffffff8027f4b1c0 : 0xffffff7fa21eafac

    0xffffff8027f4b290 : 0xffffff7fa08d053d

    0xffffff8027f4b350 : 0xffffff7fa099cd9e

    0xffffff8027f4b390 : 0xffffff7fa099cdfc

    0xffffff8027f4b400 : 0xffffff7fa0c215be

    0xffffff8027f4b530 : 0xffffff7fa09c0d41

    0xffffff8027f4b550 : 0xffffff7fa08d708d

    0xffffff8027f4b600 : 0xffffff7fa08d4bae

    0xffffff8027f4b800 : 0xffffff7fa08d5af6

    0xffffff8027f4b8e0 : 0xffffff7fa17cfba2

    0xffffff8027f4b920 : 0xffffff7fa17df55f

    0xffffff8027f4b940 : 0xffffff7fa180d51b

    0xffffff8027f4b980 : 0xffffff7fa180d57b

    0xffffff8027f4b9c0 : 0xffffff7fa17e4ff5

    0xffffff8027f4ba10 : 0xffffff7fa17b0d3e

    0xffffff8027f4baa0 : 0xffffff7fa17accc7

    0xffffff8027f4bad0 : 0xffffff7fa17aa816

    0xffffff8027f4bb00 : 0xffffff80202cb873

    0xffffff8027f4bb90 : 0xffffff80202cd76f

    0xffffff8027f4bbf0 : 0xffffff80202cb28f

    0xffffff8027f4bd40 : 0xffffff801feb6008

    0xffffff8027f4be50 : 0xffffff801fe26bb1

    0xffffff8027f4be80 : 0xffffff801fe139b5

    0xffffff8027f4bef0 : 0xffffff801fe1e003

    0xffffff8027f4bf70 : 0xffffff801fec921d

    0xffffff8027f4bfb0 : 0xffffff801fef3e26

          Kernel Extensions in backtrace:

             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7fa21dd000->0xffffff7fa21effff

                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7fa21d5000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa07d8000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa03e8000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa082c000

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa21d8000

             com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7fa087f000->0xffffff7fa0aeefff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa03e8000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7fa086f000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa082c000

             com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7fa0af9000->0xffffff7fa0da5fff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7fa087f000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa03e8000

             com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7fa 178f000->0xffffff7fa1859fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fa03e8000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7fa086f000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fa082c000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7fa087f000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    13B42

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x000000001fc00000

    Kernel text base: 0xffffff801fe00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 31534395724023

    last loaded kext at 9048192740171: com.apple.driver.AppleUSBAudio          2.9.3f17 (addr 0xffffff7fa234e000, size 303104)

    last unloaded kext at 18057682773443: com.apple.driver.AppleUSBAudio          2.9.3f17 (addr 0xffffff7fa234e000, size 303104)

    loaded kexts:

    foo.tap          1.0

    foo.tun          1.0

    com.sophos.kext.sav          8.0.14

    org.virtualbox.kext.VBoxUSB          4.1.12

    org.virtualbox.kext.VBoxDrv          4.1.12

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AGPM          100.14.11

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.AppleHDA          2.5.3fc1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleIntelHDGraphics          8.1.8

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.8

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.GeForceTesla          8.1.8

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleMikeyDriver          2.5.3fc1

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleMuxControl          3.4.12

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleIRController          325.7

    com.apple.driver.AppleUSBCardReader          3.3.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleUSBEHCI          650.4.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.3fc1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

    com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

    com.apple.driver.AppleHDAController          2.5.3fc1

    com.apple.iokit.IOHDAFamily          2.5.3fc1

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.driver.AppleGraphicsControl          3.4.12

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.AppleUSBMultitouch          240.6

    com.apple.iokit.IOUSBHIDDriver          650.4.4

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.iokit.IO80211Family          600.34

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    com.apple.kec.pthread          1

     

     

    System Profile:

    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: Hub

    USB Device: Internal Memory Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: Built-in iSight

    USB Device: IR Receiver

    Thunderbolt Bus:

  • Linc Davis Level 10 Level 10 (165,215 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test"). Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued in February 2011, so the replacement program will be ending soon. A few units may have been sold by Apple as refurbished after that date, and they should still be covered.

    Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.

    Sometimes the replacement part is also defective, so be prepared for that possibility.

    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    *An SSD doesn't need to be zeroed.

  • dclivej Level 1 Level 1 (0 points)

    I had a similar problem, and by chance moved to a different room, leaving the Apple display behind. Running simply as a laptop it has been robust for about 8 days