panic(cpu 0 caller 0xffffff802c859241): "Unable to find driver for this platform:........

Question

panic(cpu 0 caller 0xffffff802c859241): "Unable to find driver for this platform:........

Hopefully someone can help. My Macbook Pro came up with this error when starting up and I can't get rid of it. Have tried starting up in safe mode using the Shift key however that doesnt do anything. I get the same message. I don't appear to have the original start up disk that comes with the laptop, although this was purchased new under 12 months ago.

Is anyone able to provide any solutions for me? Please excuse me but my technical knowledge for Macs isn't too flash so detailed info would be hugely appreciated.

MacBook Pro (13-inch Mid 2012)

Posted on Jan 13, 2014 4:14 PM

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Answer 1

apad201

Level 2

489 points

Jan 13, 2014 4:18 PM in response to chrisohara021

Please post the entire panic report here as text (not screenshot).

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Answer 2

Jan 13, 2014 4:38 PM in response to apad201

Thanks apad. The entire report is:-

panic(cpu 0 caller 0xffffff802c859241): "unable to find driver for this platform: \"ACPI\".\n"@/SourceCache/xnu/xnu-2050.20.9/iokit/Kernel/IOPlatformExpert.cpp:1 548

Debugger called: <panic>

Backtrace (CPU 0), Frame : Return Address

0xffffff80a5d2bde0 : 0xffffff802c41d626

0xffffff80a5d2be50 : 0xffffff802c859241

0xffffff80a5d2be60 : 0xffffff802c83081b

0xffffff80a5d2bea0 : 0xffffff802c83033e

0xffffff80a5d2bf30 : 0xffffff802c82c2d0

0xffffff80a5d2bf70 : 0xffffff802c830e99

0xffffff80a5d2bfb0 : 0xffffff802c4b2947

BSD process name corresponding to current thread: Unknown

Mac OS Version:

Not yet set

Kernel version:

Darwin Kernel Version 12.2.1: Thu Oct 18 16:32:48 PDT 2012; root:xnu-2050.20.9-2/RELEASE_X86_64

Kernel UUID: OAFA55FD-872F-3BBE-8630-214EB586A16D

Kernel slide: 0x000000002c200000

Kernel text base: 0xffffff802c400000

System uptime in nanoseconds: 490378200

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Answer 3

apad201

Level 2

489 points

Jan 13, 2014 5:20 PM in response to chrisohara021

Hmmm... this isn't like any error I've ever seen... so little info "Mac OS Version: Not yet set"...

If you have Time Machine backups, boot into the Recovery HD by holding down Command and R while the computer is starting up. Then choose to restore to a backup. If you don't have a backup, then choose to reinstall OS X.

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Answer 4

Jan 13, 2014 5:24 PM in response to apad201

Many thanks for having a look apad. I appreciate it.

While I can boot using Command R, unfortunately it goes to a password screen and I expect it's wanting the admin password. The Macbook is my daughters school one and they image the laptop so I'm guessing they will have put their own admin password on it as mine doesnt seem to work.

Might be a case of handing it onto the school and see if they can get into it.

Thanks again for your help

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Answer 5

jenifre

Level 1

0 points

Jul 12, 2014 4:17 PM in response to apad201

I just wanted to add that I had this same message come up while I was updating iTunes version to the latest ( I got a new iphone and was syncing/activating thru itunes but my MBP didn't have the latest version, so I needed to update. Sooo I agreed to the terms and here I am being the middle man in the Southpark episode!!

After installation was 'complete' a message told me I needed to restart my MBP so I agreed and then I get the same error message (same as chrisohara021) and I have no cursor nor keypad recognition. I guess I will reinstall. So frustrating.

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