glpl
Level 1
(0 points)
Q: I have just restored to my new iphone5s and icloud has wrong email address
I bought new iphone5s and restored from old phone when signing in to icloud it has my old email and all other devices mac, ipad, ipod have the new address. I cannot change the email address it is grayed out. How can I get icloud to work? Message keeps coming up to sign in and no password is accepted.
iPhone 5s, iOS 7.0.4
by norm123,Solvedanswer
norm123
Community Specialists
Hello glpl
You should be able to either skip the step or go into your settings and sign out so you can sign into the new account. The article below will explain further.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Regards,
-Norm G.
