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Connected to wifi but still no internet access

Help

iPhone 5, iOS 7.0.3

Posted on Jan 13, 2014 11:56 PM

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3 replies

Jan 16, 2014 8:00 AM in response to Schleri

Hello there, Schleri.


The following Knowledge Base article provides some great basic and in-depth steps for troubleshooting your issue:


iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/ts1398


After performing the basics you may want to review this section of the article:

Unable to access the Internet while connected to Wi-Fi

  1. If you're using a public or commercial network, you may need to log in or subscribe.
  2. Check to see if you have a self-assigned IP address:
    1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap User uploaded file.
    2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
  3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    • If they do not, consult with your network administrator or ISP for further assistance.
    • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

Connected to wifi but still no internet access

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