HT201400: If you can’t connect to the iTunes Store

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mjolet

Q: I forgot my security questions, anybody can help me?

I forgot my security questions and now my account is locked, help me please!

iPad, iOS 7.0.4, Apple ID account is locked

Posted on Jan 14, 2014 10:45 AM

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Q: I forgot my security questions, anybody can help me?

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 14, 2014 10:55 AM in response to mjolet
    Level 10 (134,019 points)
    iTunes
    Jan 14, 2014 10:55 AM in response to mjolet

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use