HT201209: Redeem iTunes or Apple Music Gift Cards and content codes
Learn about Redeem iTunes or Apple Music Gift Cards and content codes
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Helpful answers
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Jan 14, 2014 11:36 AM in response to moahmedby King_Penguin,These are user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your gift card code from your post, hopefully nobody else has read and been able to redeem it onto their own account.
Was the iTunes card issued in the same country as your account is based (they are only valid in their country of issue) ? If it was and this page doesn't help then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes