I was charged twice for a purchase on my iPad for an app will one fall off , they are 2 different amounts for the same app , I'm confused
iPad, iOS 7.0.1
Does one of the amounts tie up with the app's price (plus your state's sales tax if you are in the US, with the other one being how much, and where are you seeing them (on emailed receipts, on your account's purchase history, on your credit card) ?
Did you add or change your credit card details on your iTunes account when making the purchase - each time that you do so a small temporary store holding charge ($1 or approximate local equivalent) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account (it should disappear off your account within a few days or so). Store holding charge : http://support.apple.com/kb/HT3702
If you have got 2 actual charges on your iTunes account for buying the app then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Does one of the amounts tie up with the app's price (plus your state's sales tax if you are in the US, with the other one being how much, and where are you seeing them (on emailed receipts, on your account's purchase history, on your credit card) ?
Did you add or change your credit card details on your iTunes account when making the purchase - each time that you do so a small temporary store holding charge ($1 or approximate local equivalent) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account (it should disappear off your account within a few days or so). Store holding charge : http://support.apple.com/kb/HT3702
If you have got 2 actual charges on your iTunes account for buying the app then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
so I think one is the price plus tax , 21.71 , and the other is the actual app price , I did have to change my zip code for my debit card , , so do you think that is the problem and 19.99 should fall off my debit card in a few days ?
If you changed your card details in the process of buying the app then it might just be a temporary holding charge to check that your card could cover the price - if it hasn't disappeared within a few days then contact support
I order a program app off my I pad and I was charged twice will one of those charges drop off , they are for 2 different amounts ,
