HT203167: If you see an exclamation point next to your items in iTunes

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pkwhite248

Q: I bought 2 Raining Gems on Growtopia on Dec 24.  I did not get them.  I have reported the problem on at least 5 separate occasions.  I can not find a phone number to talk to anyone.  Has anyone else experienced problems with iTunes and Growtopia?

I have not tried this before so if I am doing it wrong, please let me know and I will fix it. 

 

I have purchased 2 sets of It's Raining Gems for my son as a Christmas present.  We had a problem with the internet that day and we did not get them.  I figured that the system was overloaded on Dec 24 and that it would eventually catch up.  I did not mean to buy it twice but the first one did not go through, or so I thought, so I did it again.  I did not get either one of them but my account was debited for both of them.  I have reported the problem multiple times and have not received any kind of response from iTunes. 

 

What should I do?

Posted on Jan 14, 2014 2:27 PM