Client showing offline but I'm able to connect.

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Client showing offline but I'm able to connect.

So my issue with ARD is potentially related to network infrastructer where I work. However before I harass our networking folks anymore with this I want to try and troubleshoot this as best I can myself. It's best illustrated by the attached pic, in a nutshell the client shows as "off line" in it's status, greyed out, and no other function of ARD will work with that computer. The problem is the computer IS online and I can initiate a control or observe session. Note these are but three examples of 70+ Macs, some of which display this issue, some of which display a different issue. The different issue is sort of related. It is a client will show with it's "name" and the connected user, however that computer is NOT the one given in the name field in ARD and is most certainly NOT the correct user. I know it's a bit convoluted so if any clarification is needed I'll do my best. I should add that all the computers are running 10.9 as is the computer I'm connecting from, and all are running updated ARD software. This has also bee an ongoing issue over the last three years but circumstances are making it a more pressing issue to get a resolution to asap. Thanks.

Posted on Jan 14, 2014 3:14 PM

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Answer 1

Jan 21, 2014 11:21 AM in response to Sylvanter

Hello I have ran into this issue as well and this is my solution.

on the left side i have groups by dept, teachers, etc and found that the link from the left side loses connection from the source like you have on your scanner for bonjour or network range, etc.

So what i do is in my left pane i would select the specific computers - then press delete key on the mac to remove them. Then i go to that scanner via ip or bonjour how ever it is searched on the network.

Find those specific computers again and re-add them to the left folder, smart list, group, etc and now the computer is bold in blue and not offline anymore.

it some how loses its connection but when i perform my process above they are online and working with no issue able to interact or chat where when it was offline i can remote in but not deploy, chat, interact, etc. but by removing them and adding again it reconnects or clearing it out is like removing the old cache and everything starts working.

I have been performed this process for 2 years, and i even took my macbook to apple retail store, and stated there is no reason why it should not work, but they wanted me to delete the app and all settings and do it again - i said no not happening.

Then i called Apple Edu Support and they jumped in and they stated the process i performed seems to work properly and this is why i continue it. Until i see a fix in an update.

Thanks

Dan Fernandez

Apple.iOSGenius on youtube

iOSG3nius on twitter

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