I thought I had disabled my in-app purchases, however, one of my twin daughters made several ACTUAL purchases when she thought they were free. Has anyone else had a similar experience and did Apple help to restore the charges?
iPhone 5s
All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
On the Settings > General > Restrictions screen you should also have a Require Password setting which you can set to Immediately - the default is a 15 minute period during which it doesn't need re-entering
Can I get the charges reversed when my child makes several in-app purchases?
