HT202023: About in-app purchases

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TwinMomShar
Level 1 (0 points)

Q: Can I get the charges reversed when my child makes several in-app purchases?

I thought I had disabled my in-app purchases, however, one of my twin daughters made several ACTUAL purchases when she thought they were free. Has anyone else had a similar experience and did Apple help to restore the charges?

iPhone 5s

Posted on Jan 14, 2014 7:33 PM

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TwinMomShar

Q: Can I get the charges reversed when my child makes several in-app purchases?

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 15, 2014 12:38 AM in response to TwinMomShar
    Level 10 (135,689 points)
    iTunes
    Jan 15, 2014 12:38 AM in response to TwinMomShar

    All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    On the Settings > General > Restrictions screen you should also have a Require Password setting which you can set to Immediately - the default is a 15 minute period during which it doesn't need re-entering