i forgote my apple id securty quastion and i put 10$ on my appel id and now i cant use it cuz i dont remember my securty qustion how can i return my 10$ or use it ?can i reset my qustion?what can i do ?

i forgote my apple id securty quastion and i put 10$ on my appel id and now i cant use it cuz i dont remember my securty qustion how can i return my 10$ or use it ?can i reset my qustion?what can i do ?


<E-mail Edited by Host>

iPhone 5, iOS 7.0.4

Posted on Jan 15, 2014 4:52 AM

Reply
1 reply

Jan 15, 2014 5:00 AM in response to behrouz rezazadeh

These are user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).


If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i forgote my apple id securty quastion and i put 10$ on my appel id and now i cant use it cuz i dont remember my securty qustion how can i return my 10$ or use it ?can i reset my qustion?what can i do ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.