ipod nano has been detected but can not be identified properly. windows 8.1

Same thing here. I have been scouring the help sites for 2 days and all this support site says is to follow the steps, which I did also - TWICE. EVERY SUGGESTED STEP. It is very frustrating and it seems over time many people have this problem. I never see anyone following up to say it got fixed. I will watch this discussion to see if you get any productive feedback. I hope so!!!

So what do we do...Having the same problem

For my compurter I have a Toshiba Windows 8. So when you state that you deleted all the software do you mean that you uninstalled the program, or did you go and searched for every apple program on your computer and physically delete them? I am get the same message as well stating the device has been detected, but it could not be identified properly. Also when you were on iTunes were you able to access the store because every time it kicks me out of iTunes when I try to access the store.

Kaylia!!!!! It worked!!! You are the bomb. I tried so many different things and the Apple-suggested steps so many times I was at the end of my rope. I was about to go spend money on a new adapter cable thinking that might be the problem. Someone at Apple needs to see this since SO many people experience this problem. Thank You!!! Thank You!!! Thank You!!!!!!!!

I also followed your advice after hours of frustration. Control panal and deleted everything Apple, including Bonjour and Quicktime. Reinstalled iTunes and all appears back to normal. My problems started after an iTunes update I believe. I also installed and allowed Google plus to back up the iPod about the same time. Thanks Kaylia!

Thanks

THANK YOU, Kayliababy94!

I have been messing around with this ridiculous problem for HOURS, doing all the excruciating steps listed on the Apple "help" pages, and I didn't get anywhere until I uninstalled all the Apple files like you suggested.

Honestly, would it kill someone in the Apple tech support department to add your suggestion to the top of the troubleshooting list? I'm mad I had to come to the "regular people" forums to get any assistance that actually helped!

Anyway, I "liked" your solution, and I hope it helps others as much as it helped me! 🙂

it worked! thanks! 🙂

Sweet Mother of God....it worked!!!! I've been messing with this stupid thing since I bought it two weeks ago.

I'm thrilled!!! Thanks Kaylia!!!

Thank you so much for sharing this! I did what you said and it works again!! Most frustrating couple of days of my life. Haha.