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Jan 17, 2014 6:30 AM in response to jeppexby pedro d,Hello there, jeppex.
Great job on performing some troubleshooting on your own. The following Knowledge Base article provides some additional steps to review for your issue as well as service solutions if needed:
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
