I am having having trouble with my macbook pro

Question

Level 1

0 points

I am having having trouble with my macbook pro

Hi, I recently purchased a macbook pro off of ebay it is a year 2007. It was running great until I tried to install os x snow leopard. Everytime it failed and evetually my computer had a kernel panic and now I cannot get past it. Everytime I restart my computer I see the same message. I have tried rebooting in safe mood and many other methods but I still cannot turn my computer on to diagnose the problem. Does anyone have any suggestions that might help me get past the kernel panic? I made an appointment with the apple store for it to be looked at but in the mean time I would like to try and get the computer to at least function haha. So if anyone has any advice please let me know, Thank you.

iPhone 4

Posted on Jan 15, 2014 12:08 PM

Reply

Answer 1

sanjampet

Level 5

7,988 points

Jan 15, 2014 12:15 PM in response to hxcdelia

Did you get the orginal install discs with the computer?

Reply

Answer 2

hxcdelia Author

Level 1

0 points

Jan 15, 2014 12:41 PM in response to sanjampet

No I did not :/

Reply

Answer 3

sanjampet

Level 5

7,988 points

Jan 15, 2014 12:51 PM in response to hxcdelia

Trouble shooting my computer won't turn on:

http://support.apple.com/kb/TS1367?viewlocale=en_US

Check this: http://support.apple.com/kb/TS3742

Kernal panics

Bring it in, the disk may need to be repaired and you need the original install disc for that.

Best

Reply

Answer 4

Jan 15, 2014 2:33 PM in response to hxcdelia

Ask the seller for the DVDs that originally came w/the comp. You need them to troubleshoot. Due to Apple's license aggreement, Macs that came pre-installed w/SL & earlier are not suppose to be sold w/o them unless the comp is being sold for parts only.

You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.

If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html Another resource: International Support Phone #s.

Reply